AnchorageRecruiter
the smart solution for Anchorage jobs

Customer Service Representative

Company: Mommy Jobs Online
Location: Anchorage
Posted on: January 14, 2019

Job Description:

Mommy Jobs Online is seeking both English AND English/Spanish Bilingual Opportunities Available The Work at Home Customer Service Representative is responsible for handling service cancellation requests, primarily inbound telephone calls, in a prompt, courteous, and efficient manner; ensuring that the needs of the customer are met, service is rendered and the customer is kept apprised of the status of their request. Essential Functions Primary function is to retain customers who are at risk of cancelling service. Provide rebuttals and benefits of service based on customers reason for cancellation. Address customer complaints with the goals of increasing satisfaction and retention rates. Exercise creative negotiation and sales techniques to motivate customers to continue using our services. Skills required for this position include interpersonal skills, excellent customer service, empathy, ability to solve problems, typing, ability to handle rejection and ability to meet retention goals. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products. Communicate company policies and procedures to customers. Meet key performance indicator goals; receive feedback/coaching from the management team including trainers, quality analysts etc. Utilize call center technology to input, track, and report customer issues. Navigate company software programs, use web based search engines and troubleshoot customer issues. Escalate calls outside their scope to appropriate tier of Customer service support function. Perform select overrides (manual enrollment date holds , airtime, loss date, purchase date remove based on updated responsibilities). Follows directives from Call Center Management (Coaches, Managers, etc.). In order to ensure we have adequate staff to meet our contractual service level requirements, regular and reliable attendance at the place of work is required. Other Functions Maintains excellent relations with all internal and external customers. Interacts and assists with other CSRs on the team and various support functions, QA, Customer Satisfaction, Tech. Support etc. Other duties as assigned. Minimum Requirements The following are required to enable job holders to perform the essential functions of the job. Skills/Knowledge: Must have the ability to handle multiple priorities, work in a fast environment, and manage time effectively. Be computer literate with an ability to type 25-35 words per minute and learn new call center software. Must be able to pass a certification test, covering soft skill scenario modeling, business decisions and product knowledge. Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation). Must be self-disciplined and work without close supervision. Experience/Education: High school diploma or equivalent. Preferred 1 year experience in a customer service position (preferred call center experience). Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may spend 4-8 per day sitting and working at a computer. The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position. Typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Ability to receive detailed information through oral communication utilizing a headset. The employee is regularly required to talk 90+% of the time via a headset. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work at Home Locations: Required that employees work in a distraction-free workplace and is ergonomically set to meet the companys standards. Additional Requirements Training: Routine training classes are required and/or offered during the employee lifecycle. Training may consist of classroom and/or Computer based training (CBT). Schedules: Flexible to work all shifts as required (evenings, weekends, and holidays). Work from home requirements: Must have a computer with Windows 7 or greater High Speed Internet Service Landline Phone Service Pay: $13.00 per hour To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLCarol3250 when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Anchorage , Customer Service Representative, Sales , Anchorage, Alaska

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Customer Service Sales Associate
Description: This is a legitimate part time, seasonal home-based position. Our growing Work-At-Home Department connects customers with camping, tours activity reservations as well as hunting fishing licensing (more...)
Company: Mommy Jobs Online
Location: Anchorage
Posted on: 01/24/2019

Customer Service Seasonal Partner Services Representative (Remote)
Description: Our team is passionate about helping people go skiing and snowboarding more often The Role: We established high-performance Partner Services Team enhances our partners' experience with world-class enterprise (more...)
Company: Mommy Jobs Online
Location: Anchorage
Posted on: 01/18/2019

Insurance Agent (Outside Sales)
Description: Description We believe in diligently working to understand and serve customers to meet their financial security needs. This is why we exist. The Career Basics We're looking for insurance sales agents (more...)
Company: COUNTRY Financial
Location: Anchorage
Posted on: 01/21/2019


Current College Students - Sales and Marketing Intern
Description: Work with your STS Manager to plan the perfect Spring
Company: STS Travel
Location: Anchorage
Posted on: 01/20/2019

Independent Customer Service Agent
Description: We provide call center services for numerous other companies and organizations. Our Independent Contractor Agents have taken customer service, sales, and technical support for some of the biggest brands (more...)
Company: Mommy Jobs Online
Location: Anchorage
Posted on: 01/22/2019

Territory Sales Representative
Description: Territory Sales Representative/Sales Professional Lifetouch National School Studios- Anchorage, AK Lifetouch has a dynamic opportunity for an experienced Sales Professional to join our successful sales (more...)
Company: Lifetouch
Location: Anchorage
Posted on: 01/20/2019

Tax Expert - CPA, Enrolled Agent or Practicing Attorney - Seasonal Remote
Description: Overview br br Join Our Virtual Tax Network br br At Intuit, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable (more...)
Company: Intuit
Location: Anchorage
Posted on: 01/22/2019

Virtual Tax Professional - CPA, Enrolled Agent or Attorney
Description: OverviewJoin Our Virtual Tax Network At Employer, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable guidance, instilling (more...)
Company: Intuit
Location: Anchorage
Posted on: 01/24/2019

Territory Sales Representative
Description: Territory Sales Representative/Sales Professional br Lifetouch National School Studios- Anchorage, AK br Lifetouch has a dynamic opportunity for an experienced Sales Professional to join our successful (more...)
Company: Lifetouch
Location: Anchorage
Posted on: 01/18/2019

At Home Customer Service Rep.
Description: At Home Customer Service Rep. Mommy Jobs Online is now seeking Customer Service Reps. to take incoming hotel and car rental
Company: Mommy Jobs Online
Location: Anchorage
Posted on: 01/24/2019

Log In or Create An Account

Get the latest Alaska jobs by following @recnetAK on Twitter!

Anchorage RSS job feeds