Warranty & Service Representative
Company: Furniture Enterprises of Alaska Inc
Location: Anchorage
Posted on: April 19, 2024
|
|
Job Description:
As a Warranty Service Specialist, you will be providing the best
customer experience possible by resolving warranty issues.
Excellent listening, verbal, and written communication skills are a
must! We are looking for someone who can work quickly and
efficiently, handling customer interactions in a timely manner. At
Furniture Enterprises of Alaska, we really do think that Alaska is
the biggest small town in the world, and we know how much
reputation matters when everybody knows everybody. That's why we're
proud to back up our integrity with our own in-house Warranty
Department. We're looking for the right person to join our team. No
background necessary in furniture or warranty service. If you have
the skills and right personality, Furniture Enterprises can train
you as you go to become a customer service professional. Company
Overview:Furniture Enterprises of Alaska, Inc. is a local
family-owned furniture retailer that's been serving Alaskans for 50
years. Our stores include Sadler's, Williams & Kay, La-Z-Boy,
Ashley, The Ultimate Mattress Store, and Mattress Firm, with
locations in Anchorage, Wasilla, Sterling, and Fairbanks. We're
also proud to be Alaskan grown: our owner started out on the
delivery crew, so we know the importance of developing from within.
That's why we have career averages of 15+ years (and quite a few
folks who've been here for decades!) Be a part of a team that is
proud of where they came from and excited to keep moving forward
together. Key Responsibilities:Assist customers with furniture and
mattress warranty issues.Handle all incoming and outbound emails
and phone calls promptly. Effectively communicate policies and
procedures and collaborate with the team to achieve the best
customer resolutions. Maintain and track individual and team
goals.Utilize computer applications to accurately document claim
information.Effectively manage various forms of communications
between customers, staff, and vendors. Receive payments, perform
data entry, filing, and other general office duties as assigned.
Qualifications:High School Diploma (Required) At least 2 years of
previous experience in a clerical position (Required) Strong
verbal, written, and interpersonal communication skills. Excellent
organization, scheduling, and time management skills. Ability to
operate standard office equipment such as computers, phones,
photocopiers, fax machines, and filing cabinets.Working knowledge
of Microsoft Office with a typing speed of at least 40 wpm.
Physical Demands:This position frequently requires standing,
walking, and the ability to occasionally lift 20 pounds with ease.
Our Benefits:We know our employees take great care of our customers
because we take great care of our employees through our competitive
benefits package:PTO (104 days)Holiday Pay (Including your
Birthday!) Medical, Dental and Vision Insurance.401K Retirement
Plan with Employer MatchEmployee Assistance ProgramAssociate
Discounts Schedule:Monday-Friday from 10:15am to 6:15pmMust be
willing to work President's Day, Memorial Day, 4th of July, Labor
Day, Black Friday, Christmas Eve, and New Year's Eve Successful
candidates must successfully complete a background check and drug
testing. FEA is an Equal Opportunity Employer and a Drug &
Alcohol-Free workplace. Compensation details: 22-26 Hourly
WagePI9b5945993fd8-25660-34286767
Keywords: Furniture Enterprises of Alaska Inc, Anchorage , Warranty & Service Representative, Sales , Anchorage, Alaska
Click
here to apply!
|