Sales Support Rep I Inside Sales

Company: Builders FirstSource
Location: Anchorage
Posted on: March 17, 2023

Job Description:

Sales Support Rep I Inside Sales















Anchorage AK (Lois Drive) Lumber - 4412 Lois Dr (99517), 4412 Lois Dr, Anchorage, Alaska, United States of America * Anchorage, AK, USA

Req #31490







Friday, January 13, 2023







Spenard Builders Supply is Alaska's choice for building materials and home improvements. Statewide, we service the needs of a variety of customers including residential and commercial builders, specialty contractors, government and other institutions, and especially do-it-yourselfers. Check out our latest building products, events, manufacturing services or find an SBS near you. Today, Spenard Builders Supply is owned by Builders FirstSource, the largest supplier of building products, prefabricated components, and value-added services to the residential construction market in the U.S. We provide customers an integrated homebuilding solution, offering manufacturing, supply, delivery and installation for a full range of structural and related building products.







Position Summary:

Provides support to the outside and inside sales team including administrative support and/or customer service. Provides accurate and timely support to the outside sales team, members of the inside sales team and/or to customers.

What You'll Do:

• Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements.
• Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed. Investigates customer complaints or concerns.
• Relays customer concerns to others on the sales team and assists in investigating the issue.
• Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution. Minimum Requirements:
  High School Diploma or General Education Degree (GED) and prior sales support or customer service experience preferred.
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  Builders FirstSource is an Equal Opportunity/Affirmative Action Employer
  
  
  
  
  
  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, status as a protected veteran or status as an individual with a disability.
  
  
  
  
  
  
  
  
  
  
  
  In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource,
  
  
  
  
  
  please call (214)765-3990 or email:ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
  
  
  
  
  
  
  
  
  
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  SLSMKT
  
  
  
  Pay Type
  
  Hourly
  
  
  
  
  
  
  
  
  
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  • Anchorage AK (Lois Drive) Lumber - 4412 Lois Dr (99517), 4412 Lois Dr, Anchorage, Alaska, United States of America
    
    
  • Anchorage, AK, USA
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
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Keywords: Builders FirstSource, Anchorage , Sales Support Rep I Inside Sales, Sales , Anchorage, Alaska