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Patient Service Rep

Company: Peninsula Community Health Services of Alaska
Location: Soldotna
Posted on: June 20, 2022

Job Description:

TITLE: -Patient Service Rep - All PCHS locationsREPORTS TO: Manager of Patient ServicesWORK WEEK: Full-time, 40 -hours per weekWAGE CLASSIFICATION: Non-ExemptOSHA RISK CLASSIFICATION: MediumPAY RANGE: -$18.00 to $20.00, DOEMISSION: -Strengthening Our Community by Providing Accessible and Affordable HealthcareSUMMARY POSITION STATEMENTThe Patient Service Rep -position exists to provide a more personal telephone contact, as well as confirming appointments and assisting with clerical tasks. - This position will also help facilitate access to care, to educate patients on policies and programs and to provide the necessary paperwork in a smooth and timely manner that begins the process when patients arrive to see the provider.ESSENTIAL FUNCTIONS/ROLES & RESPONSIBILITIES OF THE POSITION

  • Must have a positive attitude and a strong work ethic.
  • Possess and utilize professional telephone techniques.
  • Be proficient with telephone equipment and its functions.
  • Possess strong written and verbal communication skills.
  • Make and confirm appointments.
  • Communicate patient needs to clinical assistants (medical or dental) and/or providers.
  • Discusses treatment plans and future appointments with patients.
  • Be proficient in computerized data entry.
  • Be proficient in all electronic health records and be able to cover any front desk when needed.
  • Explain office policies, procedures and programs to patients.
  • Assist patients in gathering their data. - Assure completeness of clinic forms.Issues necessary correspondence relating to treatment and office policy.
  • Recognizes and responds to emergencies.
  • Facilitates patient referrals. -
  • Verify coverage with the patients' payer source.
  • Consistent attendance and punctuality is required and expected to work the hours set by PCHS and/or the schedule set by supervisor. -
  • Expected to complete required trainings such as CPR, Mandt, Mental Health First Aid and any others deemed necessary for this position.
  • Must pass State required background check and pre-hire drug test. -
  • Other duties as required.OTHER DUTIES & RESPONSIBILITES OF THE POSITION
    • Possess a basic understanding of computerized appointment program.
    • A basic knowledge of medical/dental terminology and anatomy and physiology.
    • Collect fees and issue receipts.
    • Clerical skills including data entry & scanning.
    • Maintain electronic medical records (including data entry & scanning).
    • Comply with "Universal Precautions" for infection control
    • Reports clinic -needs to appropriate parties (ie supplies, equipment maintenance)
    • Verifies that procedure codes and charges are correctPOSITION REQUIREMENTSEducation: HS DiplomaLicense: No license requiredExperience: One year experience as a front desk administrative assistant preferred.Vaccine: -Must show proof of Covid vaccine due to Federal Mandate unless legally exempt. - -Contact: - -Patty Eissler, HR Director, peissler@pchsak.org or 907-260-5017www.pchsak.orgPCHS is an equal opportunity employer and ADA compliant agency. - -Powered by JazzHR

Keywords: Peninsula Community Health Services of Alaska, Anchorage , Patient Service Rep, Sales , Soldotna, Alaska

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