Patient Service Rep

Company: Peninsula Community Health Services of Alaska
Location: Soldotna
Posted on: June 20, 2022

Job Description:

TITLE: -Patient Service Rep - All PCHS locationsREPORTS TO: Manager of Patient ServicesWORK WEEK: Full-time, 40 -hours per weekWAGE CLASSIFICATION: Non-ExemptOSHA RISK CLASSIFICATION: MediumPAY RANGE: -$18.00 to $20.00, DOEMISSION: -Strengthening Our Community by Providing Accessible and Affordable HealthcareSUMMARY POSITION STATEMENTThe Patient Service Rep -position exists to provide a more personal telephone contact, as well as confirming appointments and assisting with clerical tasks. - This position will also help facilitate access to care, to educate patients on policies and programs and to provide the necessary paperwork in a smooth and timely manner that begins the process when patients arrive to see the provider.ESSENTIAL FUNCTIONS/ROLES & RESPONSIBILITIES OF THE POSITION

• Must have a positive attitude and a strong work ethic.
• Possess and utilize professional telephone techniques.
• Be proficient with telephone equipment and its functions.
• Possess strong written and verbal communication skills.
• Make and confirm appointments.
• Communicate patient needs to clinical assistants (medical or dental) and/or providers.
• Discusses treatment plans and future appointments with patients.
• Be proficient in computerized data entry.
• Be proficient in all electronic health records and be able to cover any front desk when needed.
• Explain office policies, procedures and programs to patients.
• Assist patients in gathering their data. - Assure completeness of clinic forms.Issues necessary correspondence relating to treatment and office policy.
• Recognizes and responds to emergencies.
• Facilitates patient referrals. -
• Verify coverage with the patients' payer source.
• Consistent attendance and punctuality is required and expected to work the hours set by PCHS and/or the schedule set by supervisor. -
• Expected to complete required trainings such as CPR, Mandt, Mental Health First Aid and any others deemed necessary for this position.
• Must pass State required background check and pre-hire drug test. -
• Other duties as required.OTHER DUTIES & RESPONSIBILITES OF THE POSITION
  • Possess a basic understanding of computerized appointment program.
  • A basic knowledge of medical/dental terminology and anatomy and physiology.
  • Collect fees and issue receipts.
  • Clerical skills including data entry & scanning.
  • Maintain electronic medical records (including data entry & scanning).
  • Comply with "Universal Precautions" for infection control
  • Reports clinic -needs to appropriate parties (ie supplies, equipment maintenance)
  • Verifies that procedure codes and charges are correctPOSITION REQUIREMENTSEducation: HS DiplomaLicense: No license requiredExperience: One year experience as a front desk administrative assistant preferred.Vaccine: -Must show proof of Covid vaccine due to Federal Mandate unless legally exempt. - -Contact: - -Patty Eissler, HR Director, peissler@pchsak.org or 907-260-5017www.pchsak.orgPCHS is an equal opportunity employer and ADA compliant agency. - -Powered by JazzHR

Keywords: Peninsula Community Health Services of Alaska, Anchorage , Patient Service Rep, Sales , Soldotna, Alaska