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Motor Vehicle Customer Service Representative

Company: Workplace Alaska
Location: Anchorage
Posted on: January 8, 2022

Job Description:

Job Description The Department of Administration, Division of Motor Vehicles, is recruiting for a Motor Vehicle Customer Service Representative 1 in Anchorage!The position is in the General Government Unit (GGU) at a range 10.What you will be doing:Working as part of the fast paced DMV team examining documentation presented in order to issue multiple types of identification documents as well as titles and registrations. The MVCSR1 will interact directly with the public often times explaining policies, statutes and regulations. This position will fill multiple vacancies with in the division in our Public Service, Call Center, E-Comms and Driver Services.Our organization, mission and culture: The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are: ABILITY We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.CUSTOMER FOCUSED We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.PASSIONATE PEOPLE We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork. EXPERTISE SME is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities. CHAMPIONS OF CHANGE We embrace revolutionary innovations to boldly advance DMV solutions into the future.The benefits of joining our team: There are opportunities for career advancement within DMV such as an MVCSR2 where part of the job duties includes being a road examiner, then there is an MVCSR3 who works as a lead alongside the management team. This position has great benefits, including a retirement plan, an extensive health insurance package, and ample paid time off! We offer amazing benefits such as a casual office atmosphere, ample vacation time, excellent health benefits, and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee's wellness and health In addition to these amazing benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrationsDMV's diverse job duties aids in developing communication, analytical and problem solving skills while getting the opportunity to help the great people in the State of Alaska.] DMV's diverse job duties aids in developing communication, analytical and problem solving skills while getting the opportunity to help the great people in the State of Alaska. The working environment you can expect:The position is located at the DMV's main office located inside the University Center on the Old Seward Hwy. in Anchorage and our Eagle River location, 11723 Old Glenn Hwy #113, Eagle River.. The MVCSRI will be assigned to a work station in the public service lobby. The MVCSRI will typically rotate weekly between work stations based on business needs . The hours are 9:00 - 5:00 Monday through Friday with overtime opportunities.Who we are looking for: To be successful in the position, the ideal candidate will possess the following core competencies: Excellent Customer Service - Demonstrates professional and friendly customer service while handling a wide range of situations and demographics. Cash Handling and Keyboarding Skills - Ability to accurately and efficiently enter information into multiple databases and correspond clearly through email both internally and with the public. Accept correct payment in the form of cash, check, credit card and return change when needed accurately.Multi-Tasking - Ability to multi-task by reviewing documents, data entering information while communicating verbally with customers in a loud open concept office setting.To truly excel in this position, the ideal candidate will have or develop the following competencies:Work Independently - Demonstrate independence by finding efficiencies, making decisions and minor problem solving. If this sounds like your skill set, or one you would like to develop, please submit a cover letter and application/resume through Workplace Alaska. Special Note: Requires the use of Alaska License and Vehicle Information Network (ALVIN), which includes passing a background investigation including fingerprinting will be conducted.Minimum Qualifications Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on.ORSix months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.Substitution:Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)Special Note:A background check of criminal justice information will be conducted upon initial employment.A candidate's ability to perform alphanumeric data entry is one of the areas evaluated during the hiring process. Candidates selected for an interview will be required to provide the results of an alphanumeric data entry skill test conducted within the previous six months. The test may be taken at any of the Alaska Department of Labor and Workforce Development's Job Service Centers. Additional Required Information Cover Letter Requirement A cover letter is not required for this position. Your complete application package, will be used to determine with applicants will advance to the interview phase of the recruitment and selection process. INTERVIEW REQUIREMENTS If you are selected to advance to the interview phase of the recruitment you must provide the following at the time of interview: Three (3) professional references Additional Requirement Requires the use of Alaska License and Vehicle Information Network (ALVIN), which includes passing a background investigation including fingerprinting will be conducted. RESIDENT REQUIREMENT This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education and Training section of the Applicant Profile. If you have not obtained a degree, please indicate the number of credit hours earned in the Degrees Obtained field. Copies of transcripts will be required at the time of interview. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission (including account creation) or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or 907-465-4095 if you are located in the Juneau area. Requests for information may also be emailed to . For applicant password assistance please visit: For specific information in reference to the position, please contact the hiring manager listed in the Contact Information section below. EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. Contact Information Kelli Vey, Motor Vehicle Office Manager 1 Careers with the State of Alaska offer MANY benefitsThe following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits . (Please note this video is specifically designed for new State Employees.) Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information. AVTEC Confidential Correctional Officers Marine Engineers Mt. Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman's Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See for additional information Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Eleven paid holidays a year Gym discounts at participating fitness providers in multiple locations throughout the state.See for additional information01 What types of office technology are you comfortable using? Select all that apply. Computer Multi-line Phone Printer Scanner Copier 10-key Calculator Other 02 If you answered 'Other' in the previous question, please describe.03 Which of the following best describes your level of experience using Microsoft Outlook? I do not have enough skills to meet the definition of the Basic level below BASIC: Composing and receiving emails INTERMEDIATE: Email functions, calendar function including scheduling meetings ADVANCED: Email and calendar functions, notes, tasks, contacts management 04 Why should the DMV select you for this position? What do you have to offer that makes you a top candidate?Required QuestionAgency State of Alaska Address PO Box 110201 Juneau, Alaska, 99811 Phone (800) 587-0430 (Statewide toll-free number) (907) 465-4095 (Juneau and out-of-state callers) Website

Keywords: Workplace Alaska, Anchorage , Motor Vehicle Customer Service Representative, Sales , Anchorage, Alaska

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