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Member Service/ Sales Representative

Company: Anytime Fitness in Alaska
Location: Anchorage
Posted on: November 22, 2021

Job Description:

Anytime Fitness - Anchorage: Hired to inspire!About the Job:Anytime Fitness Anchorage is looking for a part-time Member Service Representative.We are seeking a highly motivated individual with a passion for helping others improve their lives through health, wellness and fitness and must possess first-rate people skills, be completely self-motivated, and demonstrate a strong work ethic!Important: If you are uncomfortable doing sales, calling complete strangers on the phone, walking up to someone and introducing yourself, or discussing intimate and sometimes embarrassing health or weight related issues with someone you just met then this is not the position or industry for you.Position Summary:Membership Sales We use a proven system that helps our guests overcome their own roadblocks to starting a fitness program. When used correctly, this system doesn't feel like sales at all. Remember, you are hired to inspire.Member Experience The most important aspect of all! Does your club rock? Do your members love you? Do they like the environment you create inside the club? Are they inspired to share their experience with friends, family, and coworkers? We pride ourselves on providing top-notch customer service and aim to make each member's and guest's experience exceptional! Do you have this effect on people?Member Service Representative Job Duties -

  • Answering prospect and member requests via phone call, email, and text.
  • Providing prospect with tour of facility and amenities.
  • Presenting prospect with membership pricing options.
  • Completing membership onboarding process.
  • Monitor the facility's appearance daily for sparkle, to include: front entrance, main lobby, shower/changing rooms, exercise floors, gym equipment, storage and utility areas, exterior area, parking lot, dumpster, closets, walls, hallways, etc.
  • Assist with equipment and facility maintenance. Help perform inspections and monitor preventative maintenance programs.
  • Assist with development and implementation of club programs, helping research the topics, benchmark goals.
  • Assist to monitor quality control of all club services and work with other staff to ensure superior customer service.
  • Assist to accomplish monthly membership goals, levels of participation, and their corresponding financial impact.
  • Assist by providing data needed for Monthly, Quarterly, and Annual Reports.
  • Assist with monitoring existing budgets for current programs and keep accurate records.
  • Assist to accurately manage club supplies and inventory. Ensure accurate deposit and credit card procedures are being appropriately followed.
  • Other duties as assigned.Experience and Skills:Preferred
    • Some college towards a degree in Corporate Wellness, Kinesiology, Exercise Physiology, Business, Hospitality or related field.
    • Verifiable Training/Coaching experience in health club, gym, or sports team environments where sales were a part of the job.
    • Professional certifications (ACSM, ACE, NASM, or similar).
    • CPR and First Aid Certification.
    • Additional Fitness certifications (Nutrition, Group Exercise, Yoga, etc.).
    • Certified and/or experience in the Alloy System for personal and group training.Required
      • Excellent written and verbal communication skills, and organizational skills with a high attention to detail.
      • Proven ability to provide high quality customer service and comfortable with sales presentations.
      • Proficient with word processing, spreadsheet, database, graphics, and presentation applications.
      • Ability to multi-task, work independently and/or with a team, and perform detail-oriented functions.
      • Must be at least 18 years old with a valid driver's license.Staffed Hours:Normally between mid-morning to early evening M-F, some Saturday coverage.Staffed hours are subject to change based on season and scheduled events.Benefits and Compensation:The position is classified as part-time (20-25 hours per week).Compensation is market competitive: Starting base hourly wage range of $14 to $16 per hour plus bonus incentives, depending on experience. Bonus incentives can increase total compensation an additional 10% to 20% on average.Free gym membership with tanning for the employee and free membership for the employees immediate family.

Keywords: Anytime Fitness in Alaska, Anchorage , Member Service/ Sales Representative, Sales , Anchorage, Alaska

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