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Dispatcher/Customer Service Representative

Company: Guardian Security Systems, Inc.
Location: Anchorage
Posted on: November 18, 2021

Job Description:

  • Operators process alarms originating from security and fire reporting systems. This includes a great deal of customer contact as well as communication with local fire and police authorities. All signals must be handled using company policy and procedure as well as complying with current fire code.
  • Operators monitor all radio transmissions from on duty guards and assist them as needed. Constant communication ensures the safety of all officers on shift.
  • Operators contact both business and residential customers and advise of any potential system maintenance issue reported from their security or fire reporting system.
  • Operators respond to incoming customer calls and assist the caller as needed. Accessing account history, discussing account updates and requests for service or follow up from other departments after hours.
  • Operators keep all accounts up to date by processing customer updates and information. Notations deviating from protocols, additions or deletions of persons associated with the account and communicating with Fire Marshal about accounts out of compliance.
  • Operators keep a clean and sanitary workstation using proper sanitization techniques and masking while in group atmosphere.Qualified applicants will:
    • Be available to work on weekends, holidays and overtime when needed. Our department is staffed 24 / 7 / 365 and it is imperative that we meet minimum staffing requirements. There is a weekly mandatory meeting to be attended by all, whether it be in person or video call.
    • Be available to train M-F days before transferring to open shift. The shift open is a mix of 2 early mornings, 2 day shifts and a swing shift.
    • Have a minimum of a high school diploma or equivalent.
    • Have 2+ years of customer service or call center experience. (Preferred)
    • Be able to pass a national background check. Disqualifications are (but are not limited to): any felony charge, DUI/OUI, domestic violence or theft charge.
    • Be able to pass pre-employment drug screening and pass all future random drug screenings. Marijuana is tested for and is a disqualifier.
    • Be familiar with Microsoft Windows and Office, and posess typing speed 40+ wpm.
    • Be comfortable handling potential emergency situations, data entry and working under pressure.
    • Be able to provide a (up to and including) a nine year driving history and possess a current State of Alaska drivers license.Guardian Security Systems, Inc in an equal opportunity and affirmative action employer that does not discriminate in employment and ensures equal employment opportunity for all persons regardless of their race, color, religion, sex, national origin, or status as a qualified individual with a disability or holding veteran status. Guardian Security Systems, Incs policy applies to all terms and conditions of employment.Job Type: Full-timePay: $16.00 per hourBenefits:
      • Dental insurance
      • Employee discount
      • Health insurance
      • Paid time off
      • Vision insuranceSchedule:
        • 8 hour shift
        • Day shift
        • Holidays
        • Overtime
        • Weekend availabilityCOVID-19 considerations:Masking in common areas, cleaning and sanitization of workstations and common surfaces.Education:
          • High school or equivalent (Required)Experience:
            • Multi-line phone systems: 1 year (Preferred)
            • Customer service: 2 years (Preferred)
            • Computer skills: 1 year (Preferred)License/Certification:
              • Driver's License (Required)Shift availability:
                • Day Shift (Preferred)
                • Night Shift (Preferred)
                • Overnight Shift (Preferred)Work Location: One locationby Jobble

Keywords: Guardian Security Systems, Inc., Anchorage , Dispatcher/Customer Service Representative, Sales , Anchorage, Alaska

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