Lead Customer Service Associate - Dimond

Company: Goodwill of Lane & South Coast Counties &
Location: Eagle River
Posted on: April 3, 2026

Job Description:

Description Lead Customer Service Associate Job Description Are you ready to coach an inclusive retail team in a fast-paced environment that’s always changing? Teach and model customer service skills for your team, while supporting store operations. Job Summary Are you ready to be a leader and invest in your future? Support an inclusive retail team in a fast-paced environment that keeps you engaged with work that’s always changing. Your days will be filled with diverse tasks that require creative problem-solving, allowing you to make a real impact. Work in a culture of kindness and respect for employees and customers with diverse backgrounds, skills, and challenges. Our comprehensive benefits package includes medical plus vision and dental insurance, a retirement plan with a generous employer match, and performance-based opportunities. We're looking for self-motivated individuals who want to tackle new challenges, grow professionally, and join a supportive team that values personal development. Essential Duties and Responsibilities • Coach and lead employees, including providing training for employees, program participants, and volunteers. • Ensure customer service excellence and a welcoming shopping environment. Effectively answer customer questions and support store operations. • Assist with store functions, as needed, including accepting and sorting donations, preparing merchandise for sale, stocking the store, conducting sales, register duties, cleaning, and opening and closing tasks. • Support management with operations and inventory management, count registers and deposits, and process paperwork. Job Requirements • 18 years of age or older. • Eligible to work in the United States (must provide required documentation). • Able to speak, read, and write in English. • Pass a criminal background check (some records are acceptable). • Pass a drug screening for all federally controlled substances, including cannabis (THC). • Skills in math to accurately count cash. Experience • Minimum six months related experience. • Experience at Goodwill, including tenure, training, and development, may be weighted or preferred. Certificates, Licenses, and Registrations • CPR/First Aid/AED certification or ability to become certified. Physical Demands of Work • Frequently lift 10-35 pounds and/or move up to 100 pounds with assistance. • Stand and walk. • Speak and hear. • See things close and in color, adjust focus, with peripheral vision and depth perception. • Use hands to feel objects, tools, or controls, and reach with hands and arms. • Use telephone, cash register, handheld pricing/tagging machine, paper, pens, and other office and retail equipment. • Ability to perform the essential duties of the positions, with or without reasonable accommodations. Work Environment • Indoor and outdoor at warehouse, store sales floor, office, production area, and surrounding grounds. • Limited hazards due to lifting, pulling, and pushing merchandise by self or others. • Potential exposure to dust or airborne particles and outside weather conditions. • Fluctuating temperatures based on work location. • Noise level is usually loud. • Hectic and fast-paced, with frequently short deadlines. • Regular instances of critical and unusual situations. Work Hours In addition to weekdays, must have availability on weekends, evenings, and holidays. Qualifications

Keywords: Goodwill of Lane & South Coast Counties & , Anchorage , Lead Customer Service Associate - Dimond, Retail - All , Eagle River, Alaska