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Help Desk Technician

Company: Alutiiq, LLC
Location: Anchorage
Posted on: July 14, 2019

Job Description:

Provide end user technical support for desktop and laptop systems, and associated hardware and software within the organization.--This includes but is not limited to operating systems, and desktop applications.--Duties:Handle on-site and remote technical issues as needed.Trouble-shoot network, hardware, software, and application problems.Responsible for maintaining equipment and replacing non-functional equipment.Participate in equipment and/or software installations; moves; adds and changes.Work with other team members on server, client, network, and application related projects.Troubleshoot and resolve end user system issues related to Email and Microsoft Skype for Business.Install and deploy Windows desktop and laptop computers using SCCM, both locally and remotely.Support the installation and configuration of all end user software in applicable sites, including many remote offices.Work with all corporate departments and branch offices to investigate, review needs, obtain price quotes, make recommendations, install, and maintain personal computers and applications.Assist in providing computer technical support relating to software and hardware problems reported by users.Assist in gathering bid prices on equipment and supplies as needed.Keeps accountability and assures accuracy of automation equipment inventory, replacement and repair parts inventory.Provide daily support and technical issues resolution via instant messaging, phone calls, email, and Service--Now ticketing system.Installs workstations, laptops and printers on the LAN and WAN.Respond in a timely manner to malware incidents, and remediate malware infected systems.Demonstrates capacity for prioritization and management in a dynamic environment.Assist in setting up and troubleshooting Video Teleconferences, using both Polycom and Logitech equipment.Maintain and troubleshoot conference room audio visual equipment.Assist remote offices in troubleshooting Internet and network problems, including firewall and network issues.Create user Active Directory accounts, Exchange email accounts, and O365 accounts.Travel to other West Coast sites may be needed once or twice a year.Ability to lift up to 40lbsAble to bend, duck, sit and stand as required.Performs other related duties as required.NO TELEWORK

Keywords: Alutiiq, LLC, Anchorage , Help Desk Technician, Professions , Anchorage, Alaska

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