Network Technician

Company: TEKsystems, Inc
Location: Anchorage
Posted on: January 10, 2021

Job Description:

Description:Technician I, NOCThe NOC Technician will provide on-shift surveillance, management, troubleshooting response, and resolution of the company's Wireless Radio Access Network (RAN) equipment and/or Core Network in order to provide the highest level of network availability by restoring service and minimizing call out of field technicians.Entry-level technical position to provide on-shift surveillance, management, advanced-level troubleshooting response, and trouble resolution. Must have a basic understanding of telecommunications, and the ability to follow documented procedures. Essential Duties of the NOC Technician:* M onitor the network and associated network elements; investigating and determining the cause of network events and alarms. Perform network troubleshooting and corrective maintenance. Respond to and isolate outages, working with the appropriate technical groups to restore service. Initiate disaster recovery actions as required.* Interact with the company's customers, internal employees, and vendors in a professional manner to resolve issues at the lowest level and as timely as possible* Compile and submit notifications and reports on network status and activity. Initiate notifications to management as determined by protocol. Knowledge, Skills, and Ability:* Demonstrated ability to work independently and as a member of a team.* Excellent oral and written communication skills required.* Interpersonal and professional skills; able to handle stress when working with the customer and/or other employee issues with diplomacy, tact and concern.* Must have a high degree of self-initiative and be able to prioritize and handle multiple tasks with independent decision-making.Skills:technical service desk experience preferredTop Skills Details:Customer service, Network Monitoring, Cisco routing and switchingAdditional Skills & Qualifications:Troubleshooting, OSI Model, TCP/IPExperience Level:Entry LevelAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Inc, Anchorage , Network Technician, Professions , Anchorage, Alaska