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Customer Care Call Center

Company: Global Channel Management, Inc.
Location: Anchorage
Posted on: September 13, 2019

Job Description:

Customer Care Call Center needs call center experience Customer Care Call Center requires: Data entry Customer service PC savvy admin, clerical skills Inbound Customer Care Call Center duties: Consistently utilize and exhibit superior customer service skill Interact with callers while typing and researching resolutions. Ask probing questions to ensure understanding. Research, resolve issues and log all calls in database. Explain procedures and provide details of policy and regulations. Apply research skills and utilize resources to identify appropriate resolutions for caller issues. Evaluate issues and escalate appropriately to ensure resolution.

Keywords: Global Channel Management, Inc., Anchorage , Customer Care Call Center, Other , Anchorage, Alaska

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