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Retail Support Specialist

Company: Charlie's Produce
Location: Anchorage
Posted on: November 27, 2022

Job Description:

Overview:Charlie's Produce - Who We AreCharlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, with distribution centers in Seattle, Spokane, Portland, Anchorage, Boise, Salt Lake City and Los Angeles. The secret to our 40 years of success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth.Charlie's provides a healthy employee stock ownership program, competitive Medical/Dental/Vision and Life Insurance plans. And our newest benefit offers Pre-Paid Fully Funded College Tuition to our employees and the dependent children of our employees after 1 year!Charlie's Produce Total Compensation Package includesCompetitive starting pay90 day review with potential performance-based raiseYearly review with possibility of increase based on performance and tenureWe recognize and reward hard work and commitment. Supplemental retirement plan through our Employee Stock Ownership Plan (ESOP)Robust employee assistance program (EAP)Vacation pay, paid holidays, up to 80 hours of paid sick time, and free onsite parkingEmployer-covered College ProgramEmployee engagement activitiesYMCA Alaska membership discounts401(k) availableHealth and wellness benefits including medical, dental, and visionResponsibilities:Job Details:This position is responsible for providing exceptional customer experience. In conjunction with the sales team the account support specialist serves as a liaison for the company attracting and maintaining customer relations.The Retail Support Specialist assist's the sales team with daily sales calls, give customers information about products and services, take orders, process credits. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Addressing the needs and ensuring the satisfaction of our customers. This includes assigned customers, as well as, the accounts of other company salespersons.Shift: Sunday - Thursday, 7am -3:30pmJob Duties & Responsibilities:Up selling customers on new products, promotional items, push items directed by sales management and team leaders.Maintain a sound working knowledge of all markets and growing conditions.Notify and assist team leaders, account managers, buyers and operations by communication of customer's needs and preferences.Maintain effective, professional relationships with retailers, vendors, and fellow employees.Organize and provide assistance for special sales and promotions.Assist in departmental resets and grand openings when called upon.Participate in special projects deemed necessary to the operation and well being of the company.Attend all sales meetings and appointments, (be on time, punctual).Responsible for individual call sheet and assigned customers.Make sure all orders are submitted before scheduled cut off times.Responsible for processing and turning in credit memos, responsibility forms and other job related paperwork within the set time lines.Walk warehouse-checking product at least twice a day.MAJOR ACTIVITIES:CALLING ON EXISTING CUSTOMERSPHONE SELLINGINSTORE SUPPORT/ MERCHANDISINGKEEPING ABREAST OF NEW ITEMS AND MARKET CONDITIONSMEETING ALL COMPANY SALES AND PROFIT OBJECTIVESSALES MEETINGSQualifications:Desired Minimum Qualifications:Prefer prior retail experience managing, merchandising, working in produce department(s). Prefer both retail and wholesale produce experience.Prefer knowledge and expertise of produce commodities and be capable of providing expert consulting to current and potential customers.Must have demonstrated excellent interpersonal human relations and teaming skills.Must be quick and accurate with paperwork, figures, attentive to detail, and have good follow-through.Must have PC skills.Must be flexible and able to deal with a variety of details simultaneously.Must have proven problem-solving skills.Must be skilled in time management and be capable of meeting work schedule deadlines.Must have demonstrated excellent written, verbal and oral presentation skills.Must have an excellent work record with references from current and/or previous employers.Ability to plan, organize, implement, and follow through on projects.Prefer a college degree or minimum high school.Supplemental Information:This employer participates in E-Verify and will provide the Social Security Administration and if necessary the Department of Homeland Security with the information from each new employee's Form I-9 to confirm work authorization.Charlie's Produce is an Equal Opportunity Employer.As an essential employer and key contributor to our community's food distribution chain, we will follow all state and federal guidelines on vaccination mandates, allowing for an accommodation for those that qualify.

Keywords: Charlie's Produce, Anchorage , Retail Support Specialist, Other , Anchorage, Alaska

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