Customer Relationship Specialist

Company: Western National Insurance
Location: Anchorage
Posted on: September 22, 2022

Job Description:

Overview: Umialik Insurance Company, a member of the Western National Insurance Group, is seeking a motivated Customer Relationship Specialist to be a part of our team! This position will handle incoming agent/customer inquiries, respond to customer needs, and provide real-time solutions. We're seeking a team member who is excited to provide a positive and memorable customer experience while providing a range of billing and account support. The candidate must have previous experience providing phone-based customer support, preferably within the insurance industry. They should possess excellent communication skills, exhibit a high level of attention to detail, and demonstrate strong analytical & critical thinking skills. This position has flexibility to offer a hybrid, in-office/work-from-home schedule. Responsibilities:
Responds to and answers agent and customer inquiries, providing a positive and memorable customer experience as well as "one and done" service whenever possible.
Collaborates with employees across the organization.
Maintains accurate records of inquiries and actions.
Qualifications:
Two years of direct customer service experience required.
Current Alaska Property and Casualty Insurance License or willingness to obtain licensure is required.
High school diploma or GED required; college degree in Insurance related field preferred.
Previous insurance industry experience preferred.
Previous phone-based customer support or call-center experience preferred.
AINS or other Insurance Industry designations preferred. CULTURE AND TOTAL REWARDS: Currently ranked as the 37th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace including the Wellness by Design Platinum +Green award from Hennepin County and is a mspWellness Champion. Western National was also named a Star Tribune Top Workplace in 2021 and 2022. The company is also consistently recognized as a Wards Top 50 performing property-and-casualty insurance company for its outstanding financial results. Western National has long been known as "The Relationship Company®," and caring for our employees is a part of that relationship commitment. Western National values connectiveness, empowerment, and accountability. Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a commitment to a healthy work/life balance. These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for ten years or more! Western National offers full time employees a significant Total Rewards Package, including: Medical insurance Plan options
Health Savings Accounts (HSA)
Flex Spending Accounts (FSA)
401(k) Plan (plus company match)
Wellbeing Program
Onsite Fitness Studio
Paid volunteer time
Time Off - including vacation and holiday pay
100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk & Insurance Education)
Workplace Flexibility
Discounts on personal auto and homeowner's insurance
Paid parental leave
Profit-sharing bonus
Other standard employee benefits - including dental insurance, vision benefits, life insurance, disability insurance, and more. Western National provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Keywords: Western National Insurance, Anchorage , Customer Relationship Specialist, Other , Anchorage, Alaska