Call Center Specialist Food and Nutrition *1.0,Variable, $1,500 Sign-On Bonus*
Company: Providence Health & Services
Location: Anchorage
Posted on: August 5, 2022
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Job Description:
Description
Providence is calling a Call Center Specialist (Food and Nutrition,
Variable Shift, 1.0 FTE, Full-time) to Providence Alaska Medical
Center in Anchorage, Alaska. We are a community of caregivers
delivering every day on our Mission to provide compassionate care
that is accessible for all - especially those who are poor and
vulnerable.
$1,500 hiring bonus for eligible external hires that meet required
qualifications and conditions for payment.
In this position you will:
* Ensures that medical nutrition therapy is optimized by assisting
patients in the daily application of therapeutic diet
prescriptions.
* Provides high quality customer service while interacting with
patients. Responds to patients needs and assist in ordering trays,
supplies and nourishments in a positive and proactive manner.
* Monitors food handling according to HACCP guidelines ensuring
food quality and safety is being met.
* Follows proper procedures for sanitation, infection control and
safety in accordance with municipal, state and federal
regulations.
* Collects patient selections for meal service within the
prescribed medical therapy guidelines prescribed by the physician
primarily via telephone conversation; personally collects patient
orders as needed. Ensures correct food choices have been selected
for ordered patient diet within the prescribed medical nutrition
therapy guidelines prescribed by the physician. Provides cooks and
production staff with accurate meal order tickets for meal
preparation.
* In the absence of expediter, completes food service procedures to
include: checking trays for accuracy and quality, completes
temperature logs, monitors timeliness of delivery, and completes
all necessary documentation.
* Acts a New Admit Specialist (NAS) as scheduled to explain room
service process and ordering to new patients, clinical staff and
family members as needed.
* Assists in quality improvement of patient care by compiling
statistical data and conducting patient interviews to document food
quality and service.
* Documents events in communication log and other forms of
communication necessary for continued follow-up.
* Able to operate and function on a computer to include email,
excel, word, food and nutrition software and other specific
programs that provide data for viewing and processing, allergies,
diet orders and nutritional supplements. May be required to process
floor stock orders, track billing and tube feeding charges as
assigned.
* Safeguards and maintains confidentiality of all patient, medical
staff, employee and other information.
* Promotes positive customer relations with staff, patients and
visitors.
* Assumes responsibility for obtaining current and accurate
information and expanding knowledge base through the use of
continuing education and other appropriate learning experience.
* Completes initial and annual Competency Plan for assigned job and
department.
Required qualifications this position include:
Preferred qualifications for this position include:
About Providence Alaska Medical Center
Providence Health & Services Alaska is among nation's best
employers for healthy lifestyles! The National Business Group on
Health, a non-profit association of large U.S. employers, has
honored Providence Alaska for its commitment and dedication to
promoting a healthy workplace and encouraging our caregivers
(employees) and families to support and maintain healthy
lifestyles. Mountain-Pacific Quality Health has awarded Providence
Alaska Medical Center with its Quality Achievement Award for
high-quality care in the areas of heart attack, heart failure,
pneumonia and surgical
infection prevention. This is the highest honor awarded by
Mountain-Pacific.
As the state's largest hospital, Providence Alaska Medical Center
provides full-service, comprehensive care to all Alaskans, a role
unmatched by any other in the state. Within our community, you will
find top notch ski resorts, kayaking, and wildlife. Enjoying the
outdoors is just one of many reasons to live in and explore
Alaska!
About Providence
At Providence, our strength lies in Our Promise of "Know me, care
for me, ease my way." Working at our family of organizations means
that regardless of your role, we'll walk alongside you in your
career, supporting you so you can support others. We provide
best-in-class benefits and we foster an inclusive workplace where
diversity is valued, and everyone is essential, heard and
respected. Together, our 120,000 caregivers (all employees) serve
in over 50 hospitals, over 1,000 clinics and a full range of health
and social services across Alaska, California, Montana, New Mexico,
Oregon, Texas and Washington. As a comprehensive health care
organization, we are serving more people, advancing best practices
and continuing our more than 100-year tradition of serving the poor
and vulnerable.
Requsition ID: 103008
Company: Providence Jobs
Job Category: Customer Service
Job Function: Administration
Schedule: Full time
Shift: Variable
Career Track: Admin Support
Department: 1017 AK PAMC FOOD NUTRITION
Address: AK Anchorage 3200 Providence Dr
Providence is proud to be an Equal Opportunity Employer. Providence
does not discriminate on the basis of race, color, gender,
disability, veteran, military status, religion, age, creed,
national origin, sexual identity or expression, sexual orientation,
marital status, genetic information, or any other basis prohibited
by local, state, or federal law.
Keywords: Providence Health & Services, Anchorage , Call Center Specialist Food and Nutrition *1.0,Variable, $1,500 Sign-On Bonus*, Other , Anchorage, Alaska
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