Service Specialist 2
Company: Convergint Technologies LLC
Posted on: June 23, 2022
Description1. Responds to routine and some non-routine customer
service calls, scheduled maintenance calls, and emergency and
after-hours service calls on a timely basis; will diagnose,
troubleshoot, repair, replace defective parts and debug systems for
routine problems; installs projects as necessary.
2. Identifies and resolves problems for many types of service calls
including emergency and after-hours calls; analyzes repair
requirements and provides customer with appropriate solutions;
completes necessary repairs and replacements as needed; exercises
judgment in selecting methods, techniques, and evaluation criterion
for obtaining results.
3. Completes accurate and detailed service reports for customer and
Convergint in a timely manner to allow for accurate invoicing and
job cost tracking.
4. Acts as our customers best service provider at all times thereby
ensuring Convergint Technologies is the customers first choice for
5. May provide custom systems integrations, detailed systems
upgrade planning and execution, systems audits and consultation,
and/or database management and manipulation. May install,
configure, and support a variety of network systems and equipment
for assigned projects.
6. Executes all service calls in accordance with Federal, State and
local regulations as well as company health and safety policies and
procedures. Uses solid troubleshooting skills to isolate and fix
problems in malfunctioning equipment or software.
7. Provides technical support to end users and field labor when
applicable. Proactively seeks technical guidance from more
experience staff for difficult and unusual situations.
8. Keeps up to date and informed on all company products, services
9. Presents a professional image of Convergint Technologies at all
times in appearance and behavior and seeks opportunities to promote
the services offered by the company.
10. Communicates with and work with the other team members
consistently to improve overall operations of the Convergint
Technology Center, and company.
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractors legal duty to furnish information. 41 CFR
Keywords: Convergint Technologies LLC, Anchorage , Service Specialist 2, Other , Anchorage, Alaska
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