The purpose of a Security Attendant is to ensure the safety of
guests and associates and the security of the hotel and property in
the hotel's continuing effort to deliver outstanding guest service
and financial profitability.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Patrol the interior of and the perimeter of the hotel and the
property to observe and identify potential safety risks, security
risks and undesirable conditions.
-Respond to emergency situations including, but not limited to,
safety hazards, fires, medical emergencies and threats to life
-Check alarm systems, security cameras, safety and fire equipment
systems and closely monitoring security of building doors, service
areas and delivery areas
-Promote safe work practices and serve as key contributor to
associate safety initiatives that could include Safety Committee
meetings, training, etc.
-Initiates preliminary investigations into incidents, as needed
-Writes reports and ensures accuracy of necessary documentation, as
-Respond to guest inquiries and requests and resolve guest issues
in a timely, friendly and efficient manner
-Assist Maintenance team with completing routine repair work
orders, as requested by Chief Engineer
-Assist Front Desk staff with distributing guest receipts to rooms
prior to check-out (overnight shift only).
-Manages inbound and outbound packages and shipments for hotel
guests and associates (day shift only)
-Maintains regular attendance, is consistently on time, and
observes prescribed work, break and meal periods in compliance with
-Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Responds to requests for service and assistance.
-Demonstrates the desire and ability to provide high quality
service to both internal and external customers.
-Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
-Asks for and offers help when needed.
-Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes responsibility for own actions.
-Performs work with little or no supervision; works
-Can be relied upon regarding task completion and follow up.
QUALIFICATIONS AND REQUIREMENTS :
The requirements listed below are representative of the knowledge,
skills, and/or abilities required.
-Ability to operate hand held two-way radio and knowledge of ten
-Knowledge of fire-safety procedures