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Customer Service Representative

Company: Charlie's Produce
Location: Anchorage
Posted on: November 23, 2021

Job Description:

Charlie s Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, with distribution centers in Seattle, Spokane, Portland, Anchorage, Los Angeles, Boise and Salt Lake City. The secret to our 40 years of success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth.Charlie s provides a healthy employee stock ownership program, competitive Medical/Dental/Vision and Life Insurance plans. And our newest benefit offers Pre-Paid Fully Funded College Tuition to our employees and the dependent children of our employees!The RoleCustomers Service Representatives are responsible for handling complaints, process orders, and provide information about products and services.Essential Responsibilities Include, but Not Limited ToProvides timely and accurate information to incoming customer order status and product knowledge requestsProcesses customer orders/changes/returns according to established department policies and proceduresWorks closely with the credit department to resolve disputed credit itemsProvides timely feedback to the company regarding service failures or customer concernsPartners with the sales team to meet and exceed customer s service expectationsMaintain a sound working knowledge of all markets and growing conditionsNotify and assist buyers, operations and sales support persons by communication of customer's needs and preferences.Maintain effective, professional relationships with customers, vendors, and fellow employees.Organize and provide assistance for special sales, promotions, seasonal itemsResponsible for the administrative tasks required by the Retail Sales Team, including but not exclusive to pricing reports, order guide maintenance, correspondence with receiving teams for proof of delivery and order entryResponsible for Quality and Food SafetyPosition requires performing any combination of the following job duties: Keeping abreast of market conditions and new items. Meeting all company and sales profit objectives Assist with labels and allocation when neededCharlie s Produce Total Compensation Package includes:Competitive starting payYearly review with possibility of increase based on performance and tenureWe recognize and reward hard work and commitment. Supplemental retirement plan through our Employee Stock Ownership Plan (ESOP)Robust employee assistance program (EAP)Vacation pay, paid holidays, and free onsite parkingEmployer-covered College Program401(k) availableHealth and wellness benefits including medical, dental, and visionCore Knowledge/SkillsCustomer/Client FocusProblem Solving AnalysisTime ManagementCommunication ProficiencyTeamwork OrientationTechnical CapacityRequired ExperienceAdvanced MS Office experience (Outlook and Excel)Proven courteous phone mannerPrefers AS400 experienceAble to work flexible hours and days as required by the work loadAbility to multi-task while recording accurate informationTen key by touchSpanish bilingual a plusProduce knowledge a plusSupplemental InformationThis employer participates in E-Verify and will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.Charlie's Produce is an Equal Opportunity Employer

Keywords: Charlie's Produce, Anchorage , Customer Service Representative, Other , Anchorage, Alaska

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