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Practice Support/Front Desk Specialist

Company: Providence Health & Services
Location: Anchorage
Posted on: November 19, 2021

Job Description:


Providence is calling a Practice Support/Front Desk Specialist ( 1.0 FTE, Days) to Providence Physician Services Organization in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Greet patients/families, registers, verifies and updates necessary information (including prepaid eligibility) on the system
  • Ensure scheduled visits for patients are with appropriate authorizations
  • Assist the patient with the completion of routine forms
  • Report problems and irregularities
  • Ensure that the patient's next appointment is scheduled (if appropriate) and referrals are coordinated (if appropriate) prior to patient leaving the office
  • Answer telephone and disburses callers in a friendly, prompt and accurate manner
  • Provide accurate information or takes messages when appropriate
  • Retrieve and disburse messages from answering service/machine and facsimile machine
  • Schedule, cancel, reschedule and confirm office visits according to office scheduling procedure
  • Track and recall patients when appropriate for chronic care follow-up and preventive care visits
  • Prepare for the next day's activities. This includes printing the physicians' schedules (alphabetically and chronologically), pulling the medical records and printing encounter forms and demographic sheets
  • Ensure maintenance of medical records. This includes the timely and accurate retrieval and storing of patient records; submitting the medical record to physician for review (i.e. lab results, signature, telephone messages and referrals); filing of dictation, lab work results and physician referral reports; and responding to medical records requests, insuring patient confidentiality at all times
  • Maintain and update current information on physician's schedule
  • Assist physician in keeping to the schedule in order to minimize patient wait times
  • At staff request, schedules patient testing, procedures, referrals/consultations and admissions with hospitals, specialist and allied health agencies
  • Type and copies documents/forms as required
  • Work with attorneys, court, and out of town clinics for staff scheduling
  • Maintain work area in a clean, neat and orderly manner
  • Assist with billing, ordering, maintaining supplies, and reporting
  • Implement care/services that recognize age/diversity specific needs/issues of customers served
  • Complete initial and annual Competency Plan for assigned job and departmentQualifications:

    Required qualifications for this position include:
    • Using a computer, printer, telephone, fax machine, calculator and photocopierPreferred qualification for this position include:
      • One (1) year of experience in a medical office settingAbout the ministry you will serve.

        Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve Alaska in many locations. Our providers and staff strive to create a distinctive health care experience for each patient - one focused on trust, respect, communication and teamwork.

        We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

        Our Mission

        As expressions of God's healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

        About Us

        Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

        Schedule: Full-time

        Shift: Day

        Job Category: Health Care

        Location: Alaska-Anchorage

        Req ID: 317552

Keywords: Providence Health & Services, Anchorage , Practice Support/Front Desk Specialist, Other , Anchorage, Alaska

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