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Customer Service Clerk

Company: Albertsons Companies
Location: Anchorage
Posted on: June 12, 2021

Job Description:

Customer Service Clerk

Albertsons Safeway is working to become the favorite food and drug retailer in every market it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 employees across 34 states and the District of Columbia. The company is privately owned with supermarkets across the country that include: Albertsons, Safeway, Vons, Pavilions, Randall's, Tom Thumb, Carr's, ACME, Jewel-Osco, Lucky, Shaw's, Star Market, Super Saver, United Supermarkets, Market Street and Amigos.

Key Responsibilities include, but are not limited to:

  • Resolve product or service problems by clarifying the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution
  • Record and maintain account information
  • Maintain customer records by updating account information
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Perform additional duties as assigned by management

Qualifications:

  • Ability to work specified shift
  • Ability to work for the set wage amount
  • Ability to follow work procedures and safety rules
  • Ability to read, understand, and follow directions/instructions
  • Ability to interpret material
  • Ability to effectively communicate verbally and in writing with associates and/or customers
  • Ability to operate word processing applications
  • Ability to operate spreadsheet software applications
  • Ability to operate various office equipment as needed
  • Ability to perform simple math calculations
  • Have appropriate eye, hand and food coordination to properly use various equipment and/or tools
  • Ability to stand, walk, bend, crouch, stoop, reach, stretch, step, climb and/or sit frequently or through the duration of the shift

Diversity is fundamental at Safeway. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. And a diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Safeway policy is to provide employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.

We support a drug-free workplace -- all applicants offered a position are required to pass a pre-employment drug test before they are hired.

AN EQUAL OPPORTUNITY EMPLOYER

Keywords: Albertsons Companies, Anchorage , Customer Service Clerk, Other , Anchorage, Alaska

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