Company: University of Alaska
Posted on: June 10, 2021
UAA is seeking the ideal candidate to join our Information
Technology Team. We are looking for someone with a solid customer
focused technology background who can help our customers with their
AV/desktop and computer equipment technology needs. UAA Information
Technology Services is a great place to work, with a positive team
dedicated to student, faculty and staff success. This is a
full-time, Grade 79, benefitted position complete with a
competitive salary and UA employee benefits package. *To be
eligible for this position, applicants must be legally authorized
for unrestricted employment in the United States. No work visas
will be sponsored for this position.
15Interact with an IT Service Management Tool to enter,
receive, and close assignments. Serve as mentors, as well as
information resources for other team members. Create and maintain
technical documentation related to IT service lines and procedures.
Work closely with students, staff, and faculty, as well as
organizations external to the university such as vendors and other
IT-related organizations. Operate University vehicles to respond to
30Provide support to the University community by
troubleshooting and conducting technical support for various
computer hardware and software applications. Hardware includes
desktop computers, laptops, tablets, mobile devices, servers, and
printers. Support devices that operate in coordination with Google
Gmail, Microsoft Exchange, virtual, and VMware environments.
Responsibilities includes backup of systems; data, desktop imaging,
software and hardware installations/distributions, print station
support, audio/visual support, basic network troubleshooting, and
asset tracking. Work within established standards in an enterprise
environment. Provide level 2 support for the IT Service Center and
interact with customers as needed to diagnosis problem symptoms and
validate successful problem resolution. Perform field level
preventative maintenance, problem isolation, and problem resolution
on desktop systems/servers and peripherals. Pick up, deliver, and
move equipment. Technical forensic troubleshooting and diagnosis
conducted on an as needed basis. Support and maintain campus
computer lab facilities and equipment. Perform warranty work as a
Dell & Apple authorized warranty shop. Meet or exceed desktop key
performance indicators (KPI's) each month. Participate in a
rotating on-call schedule to provide emergency problem resolution.
Position may require traveling. Other duties as
5Uphold a strict level of confidentiality and discretion. This
confidentiality of all customer credentials to include (HIPAA and
50Conduct A/V equipment troubleshooting and knowledge training
for others in IT (for support), as well as faculty, students and
staff. Secure, repair, maintain and replace A/V equipment in
classrooms and lecture halls. Provide onsite A/V technical
assistance to faculty and staff who are experiencing operational
problems. Influence faculty to embrace technology and incorporate
instructional technology in their curricula to enhance learning
outcomes and align with student expectations.Essential
- A solid understanding of classroom technology, including the
installation, setup, troubleshooting, testing and support of audio
visual and video/web conferencing hardware/software.
- Thorough knowledge of Intel and Apple hardware and peripheral
- Demonstrated experience with Windows 7/8/10, Apple OS 10.X,
iPads, and Microsoft Office applications.
- Basic to intermediate computer networking skills required.
- Extensive IT-related troubleshooting skills, problem solving,
and AV/computer diagnostic skills.
- Experience performing field level preventative maintenance,
problem isolation, and problem resolution on AV/desktop systems and
- Ability and willingness to learn new technologies.
- Excellent communication skills to include written, verbal, and
- Ability to work in a team environment, as well as
- Strong customer services skills and ability to work with a
- Ability to resolve interpersonal conflict in working with
others, using conflict management skills.
- Must be able to lift 30-50 pounds with or without reasonable
- Applicants must have the ability to work overtime, weekend and
after hours for on-call rotations.
- Have a customer-focused and service-centered work ethic.
- Must Possess excellent written and verbal communication
- Ability to prioritize and multitask a variety of assignments,
while being aware of and meeting deadlines.
- Have a high attention to detail.
- Ability to achieve and maintain a professional appearance.
Typical Education or Training:
- Associates or Bachelors Degree is preferred.
- Dell and Extron Control Specialist certification, or the
ability to obtain within one year is required.
- The following certifications and/or knowledge/skills are
- Avixa - Certified Technology Specialist (CTS)
- A+ certification
- Experience with Microsoft Windows 2008/2012/2016 Server
- Deploy Studio/JAMF
- Service Center Configuration Manager (SCCM)
Please include a cover letter, resume, and three references with
This is a full-time, Grade 79, benefited position complete with
a competitive salary and UA employee benefits package. The initial
review of applications will take place on Thursday, March 25, 2021.
To ensure consideration, please submit an application by 11:55 pm
Alaska time on March 24, 2021.
- To be eligible for this position, applicants must be legally
authorized for unrestricted employment in the United States. No
work visas will be sponsored for this position.
Reasonable Accommodation Statement:
The University of Alaska (UA) is responsible for providing
reasonable accommodations to individuals with disabilities
throughout the applicant screening process. If you need assistance
in completing this application or during any phase of the interview
process, please contact UA Human Resources by phone at
Affirmative Action Statement:
UA is an AA/EO employer and educational institution and
prohibits illegal discrimination against any individual:
The successful applicant is required to complete a background
check. Any offer of employment is contingent on the background
Pursuant to University Regulation 04.07.020, new employees of
the University are employed in an at-will probationary status for
the first six months of employment. During the probationary period,
employment may be terminated for no reason or any reason. Promoted
employees also serve a probationary period with limited rights of
Public Disclosure Statement:
Your application for employment with the University of Alaska is
subject to public disclosure under the Alaska Public Records
University of Alaska is a Drug-Free Workplace.
University of Alaska campuses are Tobacco-Free.
It is the policy of the University of Alaska (UA) that all
employees are required to complete training to meet the
requirements of the positions they hold, and to complete the
required training within a specified period to remain employed at
If you have any questions regarding this position, please
contact University of Alaska HR at 907-450-8200.
Advertised: 15 Mar 2021 Alaskan Daylight Time
Keywords: University of Alaska, Anchorage , AV/Desktop Technician, Other , Anchorage, Alaska
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