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Practice Support Specialist - Radiation Oncology

Company: Providence Health & Services
Location: Anchorage
Posted on: June 9, 2021

Job Description:

Providence is calling a Practice Support Specialist (Radiation Oncology, Day Shift, 1.0 FTE) to Providence Alaska Medical Center in Anchorage, Alaska. We are a community of caregivers delivery every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Organizes and expedites flow of work according to department standards and guidelines. Verifies and updates patient visit information into office record systems. Recognizes errors/problems and corrects within scope of responsibility.
  • Assists with patient scheduling on an as needed basis. Ensures patient records contain appropriate authorizations and all associated documentation is complete. Works with clinical staff for high priority appointment scheduling. Makes reminder calls for appointments, as required. For the on site clinics, assist with patient front desk check-in and coordinating patient hand-off with clinic staff who own the patient registration process.
  • Assists with department specific audits/projects and reporting requirements. Researches, collects, assembles, and/or verifies data/information, as required.
  • Greets patients in a professional and courteous manner. Assists and resolves patient inquiries (scheduling and billing, on an as needed basis) appropriately and in a timely manner. Maintains confidentiality of all patient and employee information.
  • Answers incoming calls using courteous phone etiquette. Assists with routine questions and inquiries regarding patient appointments. Takes messages or refers calls to appropriate staff. Demonstrates professional inter-personal skills in communicating with providers, clinical staff, patients, and other departmental staff.
  • Operates office equipment in a safe manner according to department procedures. Identifies equipment in need of repairs and orders same. Keeps office and personal space clean and orderly.
  • Completes initial and annual Competency Plan for assigned job and department.

Required qualification for this position include:

  • H.S. Diploma or GED

Preferred qualification for this position include:

  • 2 years administrative experience in a medical office setting

About Providence Alaska Medical Center

Providence Health & Services Alaska is among nation's best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.

As the state's largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!

Keywords: Providence Health & Services, Anchorage , Practice Support Specialist - Radiation Oncology, Other , Anchorage, Alaska

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