Servicing Support Specialist I
Company: AlaskaUSA Mortgage Company
Posted on: May 3, 2021
Reports To: Mortgage Servicing Administration Default
Primary Functions: Mortgage Servicing Administration and Real
Estate Loan Center Receptionist. Performs General department
Duties and Responsibilities:
Perform as receptionist for Mortgage Servicing (MSA) and Real
Estate Lending Department (RELC). Answers and direct calls, takes
messages. Greets mortgage and real estate loan borrowers/members.
May provide loan program information and/or applications, accepts
payments and issue receipts. Responsible for monitoring supply
levels and coordinating with MSA Administration Support Officer for
ordering supplies. Responsible for opening mail, processing and
distributing to the appropriate units in MSA or RELC or routing to
appropriate department within the credit union. Research and obtain
loan numbers for mail that does not reference a loan number and
sort and distribute insurance mail (hazard, flood, MI) to the
appropriate MSA Specialist. Responsible for overnight mailing via
UPS or Fed-Ex as appropriate. Responsible for monitoring real
estate loans paid off, preparing reconveyance requests for paid in
full loans and sending documents for imaging. Maintains tracking of
paid in full loans report for MSA. May provide documents to the
subservicing vendor as required through various reports and/or
requests to include AHFC paid in full notes. Assist with preparing
files/documents for records retention or imaging as required.
Provides support to mortgage servicing as needed. Performs other
duties as assigned.
Education: High school graduate or equivalent.
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: One-year prior clerical work experience with
public contact is preferred. Must be able to answer multiple phone
lines, direct callers and maintain a professional and courteous
image. This position is required to greet members/borrowers in
person, directing them to the appropriate person. Filing in
alphabetical, numerical, or color-coded sequence. Ability to
identify and differentiate documents. Proficient calculator, typing
of 30-35 w.p.m., data input skills and familiarity with general
office equipment is required.
Tenure: Servicing Support Specialist II, Category 16 requires
six months tenure in the Servicing Support Specialist I position
with performance that meets or exceeds expectations. Directly
related work experience and/or accelerated training completion may
be substituted for tenure.
Keywords: AlaskaUSA Mortgage Company, Anchorage , Servicing Support Specialist I, Other , Anchorage, Alaska
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