Customer Service Representative (Anchorage)
Company: ENSTAR Natural Gas
Posted on: May 3, 2021
The Customer Service
Representative serves as ENSTAR's point of contact for assisting
customers in person, over the phone, and email with
requests/questions regarding initiating and discontinuing service,
billing, payments, and account changes. This position also creates
work orders via online system for the operations department and
assists with general concerns and complaints.
- Respond to customer
questions and concerns via phone (call center environment),
customer service lobby, and through correspondence.
- Enter customer
applications and miscellaneous changes into ENSTAR's Customer Care
and Billing (CC&B) software system.
- Initiate work
orders for the Meter Reading, Service, Distribution and Measurement
departments via computer software system; process work orders for
- Research account
and billing discrepancies; perform account adjustments as
- Cross-train with
other department tasks.
- High school diploma
- One year of prior
customer service experience, call center experience
- Proficiency with
Microsoft Office Suite, specifically Excel and Word.
- Strong math,
accounting, and clerical skills.
- Strong verbal and
written communication skills.
- Ability to type 50+
wpm 10-key by touch.
- Ten-key calculator
- Enthusiastic and
energetic customer service attitude.
- Prior utility
industry experience is desirable, but not required.
- Ability to pass a drug, background, credit, past
employment, and driving record screening.
KNOWLEDGE, SKILLS, AND
interpersonal skills to work effectively and cooperatively with all
levels of management and staff.
- Ability to
effectively and professionally assist customers in a demanding,
- Effective oral and
written communication skills to effectively communicate policies
and procedures to others.
- Ability to use
general office equipment such as computer, fax, phone, copier,
- Strong customer
service skills, including active listening, prompt service,
follow-up, value added service, one-call resolution, and customer
- Ability to convey
information clearly, effectively, and professionally.
- Active listening
skills; attentiveness when listening to others to understand, ask
appropriate questions, etc.
- Ability to perform basic math (add, subtract,
multiply, divide) quickly and correctly.
- Must maintain a
positive work atmosphere through effective interactions and
communications with co-workers, customers and
- Must maintain a
safe environment for co-workers, customers and the public through
adherence to established safety standards and timely reporting of
- Must adhere to
ENSTAR's policies and procedures related to the code of business
ethics, compliance, responsible use of assets, and all applicable
state and federal laws.
PHYSICAL EFFORT: sitting, walking, bending over, talking,
repetitive use of hands/ arms, grasping, lifting up to 25 lbs.,
carrying up to 25 lbs., eye/and coordination, fine
VISUAL ACUITY: Close and distance vision, color vision, ability
to adjust focus.
MENTAL EFFORT: analytically thinking, communication (using
effective verbal communication and written communication), handling
stress & emotions, concentrating on tasks, discriminating colors,
remember details, making decisions, adjusting to changes,
examining/ observing details.
inside, working with others and
The statements contained in this job description
are intended to describe the general content and requirements for
performance of this job. It is not intended to be an exhaustive
list of all job duties, responsibilities and requirements. Others
duties may be assigned.
Customer Service, Billing, Accounting, Call Center
Job Posted by ApplicantPro
Keywords: ENSTAR Natural Gas, Anchorage , Customer Service Representative (Anchorage), Other , Anchorage, Alaska
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