Passenger Service Agent

Company: Pegasus Aviation Services
Location: Anchorage
Posted on: May 3, 2021

Job Description:

DescriptionPegasus Aviation Services, LLC, an Akima Company, is headquartered at Anchorage Int'l Airport in Alaska, the preeminent International Cargo crossroad for Transpacific Freighter activity. Pegasus serves the global aviation industry Domestic and International Passenger and Freighter Airlines and has an established reputation for quality aviation services. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to safety, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company's profits go back to our more than 14,000 Iupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.Summary:Passenger Service Agents (PSA) provides flight setup, passenger check-in and flight close-out. Makes public announcements and provides assistance for all customer inquiries, ticketing, reissuance and exchanges, mileage award ticketing, excess baggage fee collection and coordinating passenger aircraft boarding/deplaning in the gate area.The PSA position is a support services position whose work routine is established and follows a set of procedures. It generally functions under close supervisory direction or guidance of the Director, Cargo and Passenger Services.Responsibilities: Provide clear, concise and courteous information for the traveling publicMust be capable of operating loading bridges and aircraft doorsAssist disembarking/embarking passengers and personal effects from aircraftAssist wheelchair vendor as needed (carry on/carry off/Stretcher passengers and personal effects and any passenger requiring assistanceAssess passenger's needs and abilities to make use of the correct mobility equipmentCarry and operate a radio/pager as requiredAssist special needs passengers/unaccompanied minors and personal effects to ensure a seamless/stress free airport experience using all facilities at the portMonitor special needs passengers and personal effects in gate areaMust maintain a pleasant and professional demeanor at all timesOperate paging and announcement systems at the gate and ticket counter as requiredMiscellaneous duties as assignedQualificationsQualifications: Demonstrated high level of expertise in Windows based computer programs, i.e. Excel, WordPrevious customer service experiencePublic speaking skillsBe at least 18 years of age Must be a U.S. citizen or show proof of right to work in the U.S.High School graduate or GEDMust possess excellent communication skillsAbility to lift 50 pounds comfortablyAbility to stand for long periods of timeAble to fluently read, write, speak and understand EnglishFriendly and outgoing personality Ability to work under stressful situations and tight time constraints in a fast-paced environmentFlight crew and customer relationship skills a mustMust present a clean and neat work area to our customersAttention to detailSelf-motivated, team player Required to work nights, weekends, holidays, and varying schedulesBe well groomed and follow uniform policy - certain contracts do not allow facial piercings, any visible tattoos, and/or vibrant colored hairSuccessfully complete a background investigation, including FBI fingerprints, criminal history and pre-employment drug testPreferred Qualifications:Valid driver's license Proficiency in German language or a second language an assetPrevious ticket counter or airline operations experienceBackground position skill ranking areas: Language Skills:Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsWrite routine reports and correspondenceSpeak effectively one-to-one and before groups of customers or employees of the organization Math skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimalsReasoning Abilities: Apply common sense understanding to carry out instructions furnished in written, oral, diagram formDeal with problems involving a few concrete variables in standardized situationsPhysical Demands: moderate.The PSA on occasion may lift or move with help up to 200 pounds, and/or more frequently lift or move 70 to 100 pounds, and constantly lift or move up to 50 pounds the PSA is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand, walk. The PSA may be required to climb, sit, and balance. While performing the essential functions of this job, the agent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The agent is frequently required to climb stairs, bend at the waist, kneel, crouch or stoop. Specific vision abilities required by this job include close vision and color vision.The PSA is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day. During aircraft arrival the PSA will be exposed to a high noise environment for a short period of time. Hearing protection is required and provided.The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.AN EQUAL OPPORTUNITY EMPLOYERWe are Equal Opportunity Employers. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, protected veteran, sexual orientation, or any other legally protected status. We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or 571-353-7053. The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance. Please do not use the dedicated phone number above to call on the status of your job application if you do not require accessibility assistance or an accommodation. Reasonable accommodation requests are considered on a case-by-case basis.In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

Keywords: Pegasus Aviation Services, Anchorage , Passenger Service Agent, Other , Anchorage, Alaska