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Technical Services Rep IV

Company: FedEx Cross Border
Location: Anchorage
Posted on: May 3, 2021

Job Description:

Company: FedEx Logistics

Job Title: Technical Services Rep IV

Job Requisition Number: RC319908

Time Type: Full Time

Job Type: Regular

Primary Job Posting Location:

6050 Rockwell Road

Anchorage, Alaska 99502

United States

Posting Date: 2021-04-23

Job Posting End Date: 2021-05-01

Under minimum supervision provides advanced level technical support in the configuration, maintenance, restoration and modification of all products deployed for a defined internal/external customer or account base. Serves as a central point of contact to consult and/or address specific technical and service-related problems with customers on FedEx automation portfolio and deployed technologies. Interfaces with customers to provide product Information and instructions. Assignments may be completed outside established procedures. Provides guidance to less experienced co-workers and contract personnel.

Description:

Under minimum supervision provides advanced level technical support in the configuration, maintenance, restoration and modification of all products deployed for a defined internal/external customer or account base. Serves as a central point of contact to consult and/or address specific technical and service-related problems with customers on FedEx automation portfolio and deployed technologies. Interfaces with customers to provide product Information and instructions. Assignments may be completed outside established procedures. Provides guidance to less experienced co-workers and contract personnel.

Minimum Qualifications:

Associate Degree/equivalent in computer technology, information technology, engineering technology and/or equivalent formal training or work experience. Five (5) years equivalent work experience in technology support environment. Good communication and organizational skills. Strong customer orientation. Must be able to use a telephone, keyboard and view a computer screen. Able to operate vehicle in compliance with established procedures. Ability to lift 75 pounds. More advanced degree may offset experience requirements. A related Master's Degree equals two years experience.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

FedEx Logistics, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster.pdf) and Spanish (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) before proceeding with your job application. Click here to read the Right to Work Notice available in English (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster.pdf) and Spanish (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster_ES.pdf). Additional information about the E-Verify program can also be found at www.uscis.gov.

Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Logistics Legal Department.

Import Notice to All Applicants: FedEx Logistics is engaged in an industry regulated by federal law that prohibits it from employing convicted felons. Therefore, it must determine whether applicants have been convicted of felonies before a hiring decision is made. A criminal background check will be required of all selected applicants before a hiring decision is made.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Keywords: FedEx Cross Border, Anchorage , Technical Services Rep IV, Other , Anchorage, Alaska

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