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Desktop Support Technician I, II, III

Company: Alaska USA Federal Credit Union
Location: Anchorage
Posted on: May 3, 2021

Job Description:

Reports To:Desktop Support SupervisorPrimary Functions:Provide quality day to day technical desktop hardware support to end users in a manner that supports the organization's Mission Statement to provide service, value and convenience to its members. Operate in a fashion that supports the IM operations supporting mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.Duties and Responsibilities:Perform Desktop Support Technician I and II duties and responsibilities.Analyze, diagnose and implement corrective solutions for end user hardware issues, using advanced diagnostic and troubleshooting principles, theories, concepts, and techniques with minimal supervision.Develop and maintain in-depth working technical knowledge of current operating systems, software, hardware and standards to include Windows 7 and later and Office 2007 and later. Operational knowledge of current Mac OS desirable.Assist in documenting standard, repeatable instances of hardware installation, configuration, repair, failure and removal.Assist in maintaining current procedures and processes and contribute to developing processes to respond to issues and tasks in a timely manner.Assist in the training and development of junior staffCommunicate with executive leadership as needed regarding user issues, work orders and projects.Perform other duties as assigned.Education:A+ Certification, Additional accredited certifications such as Net+, ITIL, MCITP. Associates degree in Computer Science or related field.Creditable Experience in Lieu of Education:Minimum of two or more years prior desktop support/technical experience, at least one of which should be commensurate with a Desktop Support Technician II.Experience/Skills:Minimum two years prior progressively responsible customer service experience. Must be positive, adaptable, and a team player. Excellent verbal, written, and interpersonal skills. Self-motivated, organized, and detail oriented. Strong documentation skills. Familiarity with DevOps/Agile process for task flow completion a plus. Analytical and problem-solving abilities required. Must be able to develop and maintain a high level of understanding of department processes, user policies and effective troubleshooting. Must be able to lift, carry, or otherwise move and position objects up to 50 lbs. Position placement/advancement requires management recommendation and will be based on the candidate's certifications and/or performance.Tenure:Not applicable

Keywords: Alaska USA Federal Credit Union, Anchorage , Desktop Support Technician I, II, III, Other , Anchorage, Alaska

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