Lounge On-Call Concierge
Company: Alaska Airlines
Posted on: May 3, 2021
Company Alaska Airlines
Our airport teams work together to move guests and their
belongings from curb to cabin, creating remarkable experiences
along the way. Whether customer-facing or behind the scenes, we
want to hear from you if you can be welcoming to people from all
walks of life, think on your feet, and manage a flexible schedule.
In return, you'll receive a competitive total rewards package,
professional development opportunities, and other benefits that are
all designed to take your places.
The On-Call Concierge is responsible for fulfilling the lounge
Host and Concierge duties as needed by coordinating the setup of
food and beverage stations, maintaining cleanliness and inventory,
resolving guest inquiries and assisting with travel arrangements,
and serving drinks and meals at Alaska Airlines lounges. As a
member of the lounge team, this individual contributor role
provides an inviting and comfortable environment for members and
guests through individualized interactions that create a
hassle-free travel experience.
Provides an inviting and comfortable lounge environment,
establishing a personal connection with each guest.
Supervised to deliver responses and resolutions to customer
inquiries, assist guests with necessary travel arrangements (e.g.
seat assignments, check-in service, reservations), and prioritize
member' needs and requests in a tight time frame.
Prepares and arranges food, beverages, and liquor service for
members and guests.
Responsible for restocking self-service food and properly
packaging any unused food.
Promotes Alaska Airlines products and services (e.g.,
membership, day pass, etc.).
Identifies creative solutions to handle unhappy or mishandled
Processes new lounge member enrollments and renewals.
Follows established procedures to maintain the cleanliness of
- Cleans and maintains food service equipment (e.g. coffee, soda,
Job-Specific Experience, Education & Skills
1 year of experience in guest service, or related area.
Motivated to achieve excellent guest service.
Ability to project a professional image and be approachable with
strong social skills.
Articulate and able to effectively communicate with
Able to multi-task while working under pressure.
Able to make quick, sound decisions in a challenging and varied
Willingness to serve alcohol.
Ability to stand for long periods of time.
Ability to bend, squat, stoop, reach and grasp.
Ability to lift up to 50 pounds.
Typing speed of at least 25 WPM.
Must be able to obtain State Food Handlers Certification and
Alcohol Seller/Server Certification.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 21.
- Must be authorized to work in the U.S.
Strong marketing, sales, management, or customer service
Computer experience, including familiarity with Image and
- Airline industry experience.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be
kind-hearted, deliver performance, and be remarkable.
FLSA Status Non-Exempt Employment Type On-Call Regular/Temporary
Temporary/OC Apply by 7:00 PM Pacific Time on 4/30/2021 Equal
Employment Opportunity Horizon Air and Alaska Airlines are equal
opportunity employers. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, gender
expression, national origin, age, protected veteran or disabled
status, or genetic information. We will consider for employment
qualified applicants with arrest and conviction records in
accordance with applicable Federal, State, and local laws. We
participate in E-Verify, a service of the Department of Homeland
Security (DHS) and Social Security Administration (SSA), where
required. Job Locations USA-AK-Anchorage Company
Alaska Airlines Requisition ID 2021-5442 Division
ASCTC - AS Guest CARE Employment Type On-Call
Category Airports & Warehouse
Keywords: Alaska Airlines, Anchorage , Lounge On-Call Concierge, Other , Anchorage, Alaska
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