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Field Services Analyst

Company: SAIC
Location: Anchorage
Posted on: September 13, 2020

Job Description:

By providing the information below and checking the boxes referenced, you acknowledge and consent to SAIC's Privacy Policy to include access and use of your information for the purposes of sharing your information for possible employment recruitment effects by SAIC and it's third party vendors. For further information, see SAIC's privacy policy

Job ID: 206460

Location: ANCHORAGE, AK, United States

Date Posted: Aug 6, 2020

Category: Engineering and Sciences

Subcategory: Field Technician

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: Interim Secret

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: No

We are currently seeking a motivated, career and customer oriented Field Services Analyst to join our team to begin an exciting and challenging career with SAIC. In this role you will:

•Respond to technical service hardware requests and break/fix incidents

•Support Dell, HP and other notebook, desktops, and monitors

•Resolve end user questions or problems in the areas of functionality and technical troubleshooting

•Take responsibility for additional follow-up as required to ensure service is fully restored

•Ensure a high level of customer satisfaction throughout the service delivery transaction

Qualifications

Position Requirements:

•High school diploma and 1 year of related experience

•Active CompTIA Security+ CE certification required (or the ability to obtain within the first 90 days of employment)

•Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication

•Familiarity with DoD Information Assurance (IA) requirements a plus

•Moderate level familiarity of Android and iOS devices

•Blackberry BES and MobileIron MDM experience a plus

•Outstanding organizational skills

•Understanding of desktop and notebook hardware

•Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease

•Must have valid driver’s license and reliable vehicle with appropriate insurance

•Must be available for after-hours on-call rotation

Physical Requirements:

•Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.

•Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs

•Exposed to seasonal weather based on geographic region

•Hold the arm and hand in one position or hold the hand steady while moving the arm.

•See details of objects that are more than a few feet away.

•See differences between colors, shades, and brightness.

•Use one or two hands to grasp, move, or assemble objects.

•Use muscles to lift, push, pull, or carry heavy objects.

•Use stomach and lower back muscles to support the body for long periods without getting tired.

•Bend, stretch, twist, or reach out.

•Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.

•Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place.

•Make fast, repeated movements of fingers, hands, and wrists.

•The selected candidate must be able to obtain an interim-secret DOD level clearance prior to hire date.

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . For SAIC benefits information, see Working at SAIC . EOE AA M/F/Vet/Disability

ANCHORAGE, AK, United States

Engineering and Sciences

ANCHORAGE, AK, United States

Engineering and Sciences

Keywords: SAIC, Anchorage , Field Services Analyst, Other , Anchorage, Alaska

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