IT Support Manager

Company: FTI
Location: Anchorage
Posted on: September 13, 2020

Job Description:

FTI is seeking a talented IT Support Manager to provide critical support on J oint Base Elmendorf-Richardson, AK and for the US Northern Command subordinate Alaska Command. This individual will be a hand-on manager leading a technical support team responsible for troubleshooting and supporting both legacy, current, and emerging technologies. The primary responsibility will be customer service and helping coordinate trouble response as well as driving some projects on the behalf of direct leadership.

Responsibilities Responsible for leading technical team in day to day operations

Analyze business issues, define requirements, design computer programs, and recommend automated system controls and protocols to solve organizational information issues. Determine operational objectives, gather information, and evaluate output requirements and formats.

Provide Help Desk support and IT services for Department of Defense senior leadership and their staff. Serve as point of contact between government, contractor employees and Frontier Technologies Inc leadership. Duties include:

Perform Information Assurance duties to include conducting emissions security evaluations and validating user training

Perform Tier I technical support on Desktops, Virtual PCs, and Printer

Perform Tier II technical support on Microsoft and VMWare Servers on multiple networks

Perform server and desktop vulnerability mitigation

Track and document equipment movement location

Facilitate setup and teardown of Video Teleconferences for multiple agencies

Responsible for operations, scheduling, organizing and execution of conferences and support of audio-visual equipment in the operations centers on Joint Base Elmendorf-Richardson.

Perform programming upgrades to equipment on the premises and new equipment purchased by the government; this work will be performed on an as-needed basis.

Prepare conference rooms and operate VTC equipment on the DISA Global Video Service (GVS) and the local Air Force network.

Set-up and operate equipment to include: NIPRnet, SIPRnet, video projectors, Crestron and AMX displays, Gentner audio equipment, and various other systems (i.e. portable projectors, DVD/CD players, portable audio systems) in direct support of meetings, briefings, conferences, and VTCs.

Prepare conference/training room(s) appropriate to the scheduled event.

Provide Tier I/Tier II Support, troubleshooting and repair for Desktops, Virtual PCs, and Printers, Active Directory, SharePoint, Email, Servers, Networking/Communication equipment, Software and mobile devices.

Education/Qualifications Must have an Active Secret Clearance with the ability to maintain

Bachelor Degree highly preferred or Certification and training from Computer Technology Industry Association required

Looking for Intermediate to Senior level candidates with Minimum of 5 year up to 15+ years of expeirence.

CompTIA Security+ Certification required

Video Teleconferencing (VTC) facilitation and presentations support experience Highly Desirable

Experience with knowledge management in SharePoint 2007 or 2010

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FTI is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: FTI, Anchorage , IT Support Manager, Other , Anchorage, Alaska