FTI is seeking a talented IT Support Manager to provide critical
support on J oint Base Elmendorf-Richardson, AK and for the US
Northern Command subordinate Alaska Command. This individual will
be a hand-on manager leading a technical support team responsible
for troubleshooting and supporting both legacy, current, and
emerging technologies. The primary responsibility will be customer
service and helping coordinate trouble response as well as driving
some projects on the behalf of direct leadership.
Responsibilities Responsible for leading technical team in day
to day operations
Analyze business issues, define requirements, design computer
programs, and recommend automated system controls and protocols to
solve organizational information issues. Determine operational
objectives, gather information, and evaluate output requirements
Provide Help Desk support and IT services for Department of
Defense senior leadership and their staff. Serve as point of
contact between government, contractor employees and Frontier
Technologies Inc leadership. Duties include:
Perform Information Assurance duties to include conducting
emissions security evaluations and validating user training
Perform Tier I technical support on Desktops, Virtual PCs, and
Perform Tier II technical support on Microsoft and VMWare
Servers on multiple networks
Perform server and desktop vulnerability mitigation
Track and document equipment movement location
Facilitate setup and teardown of Video Teleconferences for
Responsible for operations, scheduling, organizing and execution
of conferences and support of audio-visual equipment in the
operations centers on Joint Base Elmendorf-Richardson.
Perform programming upgrades to equipment on the premises and
new equipment purchased by the government; this work will be
performed on an as-needed basis.
Prepare conference rooms and operate VTC equipment on the DISA
Global Video Service (GVS) and the local Air Force network.
Set-up and operate equipment to include: NIPRnet, SIPRnet, video
projectors, Crestron and AMX displays, Gentner audio equipment, and
various other systems (i.e. portable projectors, DVD/CD players,
portable audio systems) in direct support of meetings, briefings,
conferences, and VTCs.
Prepare conference/training room(s) appropriate to the scheduled
Provide Tier I/Tier II Support, troubleshooting and repair for
Desktops, Virtual PCs, and Printers, Active Directory, SharePoint,
Email, Servers, Networking/Communication equipment, Software and
Education/Qualifications Must have an Active Secret Clearance
with the ability to maintain
Bachelor Degree highly preferred or Certification and training
from Computer Technology Industry Association required
Looking for Intermediate to Senior level candidates with Minimum
of 5 year up to 15+ years of expeirence.
CompTIA Security+ Certification required
Video Teleconferencing (VTC) facilitation and presentations
support experience Highly Desirable
Experience with knowledge management in SharePoint 2007 or
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FTI is an Equal Opportunity/Affirmative Action employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran status, or
any other protected class.