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Technical Analyst - Anchorage, Alaska

Company: Vaco Technology
Location: Anchorage
Posted on: November 9, 2019

Job Description:

GENERAL SUMMARY OF DUTIES

  • Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.
  • The Technical Analyst adheres to and supports IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based onproficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.DUTIES INCLUDE BUT ARE NOT LIMITED TO:
    • Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
    • Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
    • Logs and tracks problems; reviews problem tracking databases
    • Performs facility-based moves, adds, and changes (MACs), as needed
    • Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
    • Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
    • Aids and trains users on division and facility technology
    • Performs preventative maintenance
    • Recommends process changes that improve the implementation, maintenance and support desktop equipment and software
    • Effectively works with customers, Service Desk and Technical Services personnel
    • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
    • Adheres to and supports standards, policies and procedures
    • Maintains and protects confidentiality with regard to all aspects of patient care and employee information
    • Adheres to Code of Conduct and Mission & Value Statement
    • Other duties as assignedKNOWLEDGE, SKILLS & ABILITIES
      • Manages and prioritizes workload
      • Demonstrates ability to multi-task; Possesses strong analytical skills
      • Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
      • Effectively communicates verbally and in writing
      • Possesses proficiency in MS Office applications
      • Must be able to drive to assigned sites to complete work - provided by Dice

Keywords: Vaco Technology, Anchorage , Technical Analyst - Anchorage, Alaska, IT / Software / Systems , Anchorage, Alaska

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