Technology Support Specialist
Company: Coastal Villages
Location: Eagle River
Posted on: April 4, 2026
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Job Description:
SUMMARY The primary job responsibilities include, but are not
limited to, providing technical support for local and remote staff,
facilitating and maintaining computer networks, and troubleshooting
network issues in offices. Must have a friendly personality, be
able to handle inquiries related to information technology, and
give accurate information and assistance in a professional and
high-quality manner. PRIMARY RESPONSIBILITIES Work and communicate
effectively with users from all departments within the company,
vendors/contacts from other companies, and audiences that may not
always be compromised of technical personnel Provide technical
support with minimal supervision Provide end user technical support
for computer related hardware, software, printer, network, phone
systems, and network issues Install, configure, service, repair,
and maintain hardware and software for network services, storage
networking devices, and servers Assist with preventative
maintenance to the servers and verify antivirus updates Assist
administering PBX, corporate cellular phones, laptops, and other
related hardware Assist maintaining daily and or monthly backups
Possesses the ability to solve problems quickly in high-stress
situations Travel, if necessary, to troubleshoot network issues
Other duties as assigned KNOWLEDGE & SKILL REQUIREMENTS A high
school diploma or GED equivalent is required, and 1 year of
previous technology support experience or industry-related
experience is desired. The ability to understand and speak the
Yup’ik/Cup’ik native language is strongly preferred. Successful
applicants must possess the ability to represent the company in a
professional manner, both verbally and in writing. Strong computer
skills and knowledge of Microsoft Office products is required, as
well as knowledge of the operation of standard computer hardware
and software. Ideal candidates will possess organizational skills
that enable them to multi-task and prioritize a high volume of
tasks, while maintaining a high level of attention to detail and
accuracy. The abilities to be a confident communicator, eager to
learn, remain flexible, and work as a team member is a must.
PHYSICAL REQUIREMENTS In order to successfully perform the duties
of this position, the employee is regularly required to effectively
remain in a stationary position for long periods of time, operate a
computer and other office productivity machinery, communicate with
others in person and over the phone, and move about inside the
office. This position requires the ability to sit, effectively use
hands and fingers, talk and listen, reach with hand and arms,
stoop, kneel, and crouch. Occasionally this position may be
required to lift and/or move up to 25 pounds. Specific vision
abilities required by the job include close vision, distance
vision, depth perception, and the ability to adjust focus. The
ability to work in a constant state of alertness and in a safe
manner is also a requirement. WORK ENVIRONMENT This position is
performed in an office setting with exposure to computer screens
and fluorescent lighting. It requires the regular use of a
computer, keyboard, mouse, and multi-line telephone system. The
noise level in the work environment is usually quiet. Travel to
other rural communities, Anchorage, and other states may be
required via aircraft of varying sizes. Some travel may require
staying overnight. Salary Description $22-$25 /hour
Keywords: Coastal Villages, Anchorage , Technology Support Specialist, IT / Software / Systems , Eagle River, Alaska
