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Geek Squad Manager Store

Company: Best Buy
Location: Anchorage
Posted on: February 15, 2020

Job Description:

As the Geek Squad Manager, youll be responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service) and Auto tech Bay (Auto installation fulfillment services). Youll be accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results. Key responsibilities: - Manages the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets - Provides work direction, training and development for a team of Diverse Agents. Monitors Agent skill set achievement - Communicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOP - Analyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue - Manages the entire store operation while acting as Manager on Duty including: - Monitor sales activity, employee productivity, merchandising standards, customer service, and processing - Provide direction and management authorization as needed - Resolve complex client/customer issues - Review/generate management reports as needed - Assists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution weve already sold - Assists the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines Basic Qualifications - 1 year of experience as a Leader in Business, Military or other fields - 2 years of experience in Customer Service or related field - Ability to analyze and manage a budget (labor, expenses, revenue) Preferred Qualifications - Associate Degree or higher in Computer Science, Business, Management or related fields - Retail Experience - Consumer Electronic Repair/Service Experience - Prior experience in selection, hiring, and performance management

Keywords: Best Buy, Anchorage , Geek Squad Manager Store, IT / Software / Systems , Anchorage, Alaska

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