Tech 1 TAC, Technical Assistance Center

Company: TEKsystems, Inc
Location: Anchorage
Posted on: January 16, 2020

Job Description:

TEKsystems is seeking multiple entry and mid level technicians for its Anchorage based client. This position will sit on site in Anchorage, Alaska Entry level technical position to provide on-shift surveillance, management, advanced-level troubleshooting response and trouble resolution. Must have a basic understanding of telecommunications, and ability to follow documented procedures. The TAC Technician will provide on-shift surveillance, management, troubleshooting response and trouble resolution of Wireless Radio Access Network equipment and/or Core Transport Network in order to provide the highest level of network availability by restoring service and minimizing call out of field technicians. Essential Duties of the TAC Technician : Monitor the network and associated network elements; investigating and determining the cause of network events and alarms. Perform network troubleshooting and corrective maintenance. Respond to and isolate outages, working with the appropriate technical groups to restore service. Initiate disaster recovery actions as required. Interact with the company's customers, internal employees and vendors in a professional manner to resolve issues at the lowest level and as timely as possible Compile and submit notifications and reports on network status and activity. Initiate notifications to management as determined by protocol. Other duties as assigned to ensure the proper operation and maintenance of the company network Knowledge, Skills and Ability: Demonstrated ability to work independently and as a member of a team. Excellent oral and written communications skills required. Knowledge of DOS/Windows/UNIX/ Superior interpersonal and professional skills; able to handle stress when working with customer and/or other employee issues with diplomacy, tact and concern. Must have a high degree of self-initiative and be able to prioritize and handle multiple tasks with independent decision-making. Minimum Qualifications: Minimum of one year of increasing responsibility and experience in an Information Technology focused degree or employment position or Telecommunications environment is required. High School diploma or equivalent required. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodationteksystems .com for other accommodation options.

Keywords: TEKsystems, Inc, Anchorage , Tech 1 TAC, Technical Assistance Center, IT / Software / Systems , Anchorage, Alaska