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HR Specialist

Company: Alera Group
Location: Anchorage
Posted on: January 8, 2021

Job Description:

Overview:Wilson Albers, an Alera Group Company is seeking an HR Client Support Specialist to join their ConnectHR team.Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?If that is what you're looking for, this is your chance to be part of an amazing organization!Alera ConnectHR provides a full range of expert human resources services to small and mid-sized companies, and supplements and supports larger companies' internal HR. We provide businesses with sophisticated "big company" HR services scaled to their needs. We are part of Wilson Albers & Company (an Alera Group company), which has done business in Alaska and Washington for over fifty years. We are known for our expertise, high-quality client services, integrity, and work culture. For more information, please visit: https://wilsonalbers.com/.This HR Client Support Specialist is our technical and administrative expert who performs the "behind the scenes" work with systems, processes, and document management that helps make things work for our client-facing staff and, most importantly, our clients. The Client Support Specialist performs a mix of client-direct work and work within the ConnectHR infrastructure. This position will be remote during the pandemic, but employee must be located in either the Anchorage, AK or Seattle/Tacoma, WA metro areas.Responsibilities:

  • Identify and participate in the selection of HR and other business-related systems by performing research and making recommendations.
  • Assist in implementing and configuring HR and other business-related systems to client and internal specifications, and leading-edge practices for system optimization.
  • Responsible for populating and maintaining data in HR and other business-related systems.
  • Provide and support a variety of reports and queries for clients and internal uses.
  • Manage and administer the on-boarding process for new clients in close coordination with Accounts Receivable, Accounting, and counterparts in other Service Divisions.
  • Maintain client records in the company's Client Relationship Management (CRM) system.
  • Assist in project management activities by helping to set up, monitor, and maintain project schedules.
  • Participate in process-improvement activities relating to client support and internal administration.
  • Create and maintain process documentation for clients for HR processes, and internally for a variety of administrative processes.Qualifications:
    • A high school degree is required, a bachelor's degree is preferred.
    • A minimum of four years of experience in technical and administrative positions, with at least one involving HR.
    • Effective organizational and administrative skills, along with effective techniques for quality control, and a focus on service.
    • Excellent technical and business writing and verbal skills such to communicate clearly and effectively with co-workers and on a more limited basis with clients.
    • Exceptional expertise and fluency using online systems, MS Office, mobile applications, and process flowcharts (e.g. Visio or equivalent).
    • Requires a diverse and demanding set of technical, interpersonal skills, including ability to multi-task, strong customer service orientation, a calm and supportive attitude and the ability to assess the HR Services Partner's needs and the client's challenges.
    • Understands the basics of HR and the relationship of HR to other business functions.
    • Because of access to sensitive client information, we require you to pass a background check.Equal Opportunity Employment:We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.If you're a California resident, please read the California Consumer Privacy Act prior to applying.

Keywords: Alera Group, Anchorage , HR Specialist, Human Resources , Anchorage, Alaska

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