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Customer Service Representative

Company: WAXIE Sanitary Supply
Location: Anchorage
Posted on: August 13, 2019

Job Description:

At WAXIE, exceptional customer service is the backbone of who we are and the focus of everything we do. We are committed to building and maintaining lasting relationships by providing an industry-leading customer experience. We listen to our customers and provide solutions through excellent hands-on service, training, and education. All of this couldn't be done without our top-of-the-line Customer Service team. That's where you come in! This position is full-time, Monday through Friday 8am - 5pm with the opportunity for overtime, weekends and holidays off. Hourly range is $14 - $16.50 per hour depending on experience. WAXIE offers benefits including medical/dental/401K and tuition reimbursement.

  • Engage with customers to resolve matters on product pricing and concerns in regards to product receipt. Research customer needs and communicate responses via telephone, e-mail, fax and in-person.
  • Assist customers with online ordering through account set-up, order administration, and training on WAXIE's online ordering system ("Web@Work").
  • Input customer orders to WAXIE's inventory management system (AS400).
  • Support Sales team by referring new business leads and assist with inquiries on pricing and other customer requests.
  • Maintain showroom cleanliness and facilitate proper merchandise stocking, rotation, and labeling.
  • Participate in vendor product training to stay up-to-date on product knowledge.
  • Other duties as assigned.
    • Previous customer service and cash handling experience preferred.
    • A high level of professionalism with a positive attitude.
    • Excellent verbal and written communication.
    • Great attention to detail.
    • Organized with the ability to multitask and prioritize.WAXIE Sanitary Supply is an EEO/AA/Disability/Vets Employer

Keywords: WAXIE Sanitary Supply, Anchorage , Customer Service Representative, Hospitality & Tourism , Anchorage, Alaska

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