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WHOLESALE CUSTOMER SERVICE I

Company: Alaska Mill Feed and Garden Center
Location: Anchorage
Posted on: November 27, 2022

Job Description:

Job purpose This position will assist both the sales and operations departments as needed. Employee will answer phones, place orders for customers daily, and fulfills walk-in requests. Employee may also assist in other sales and operational duties as assigned. Duties and responsibilities

  • Provides customer service to wholesale deliveries, and will-call, bush and walk-in customers.
  • Courteously receiving customer requests for price quotations, purchase orders, order changes or adjustments and cancellations.
  • Performs data entry. 10 key and data input accuracy are a must.
  • Evaluates invoices to check for accuracy of order and prices and adjusts as applicable.
  • Checks and monitors accounts for past due and over-limit status.
  • Monitors out-of-stock items using lost sales function and reports inventory problems.
  • Coordinates all paperwork flow between warehouse and office, including invoicing, tracing, and filing.
  • Supports warehouse operations manager in verifying accuracy of orders.
  • Handles out-going mail, including Fed-Ex, UPS, USPS. Ensures accurate postage and fees are applied.
  • Updates order guides, calls customers to check on daily orders, and places courtesy calls to customers.
  • Provides administrative support to upper-level management.
  • Assists salespersons with communication of customer's needs, administrative tasks, and any special projects.
  • Maintains professional relationships with customers and fellow employees.
  • Performs other job-related job tasks, work assignments and/or special projects as directed/assigned by Management. Qualifications
    • Associates degree preferred, or 3 years plus experience office work or equivalent training or certification required.
    • Sales and/or customer service experience is essential.
    • Experience with wholesale distribution is a plus.
    • Experience with logistics inside and outside of Alaska is a plus.
    • Must have excellent interpersonal human relations and teaming skills.
    • Must be quick and accurate with figures, attentive to detail, able to multi-task and have good follow through.
    • Must be skilled in time management and capable of meeting scheduled deadlines. Strong organizational and communication skills, with attention to detail and ability to prioritize are required.
    • Must have excellent phone and PC skills-especially Microsoft Office Suite. Position requires 10-key by touch, plus type 55+ wpm with proficiency and accuracy. Experience with any POS system is a plus.
    • The successful candidate will be outgoing and prefer to work in a busy environment.
    • Demonstrate customer services skills, ability to relate effectively and tactfully with all levels of the organization.

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Keywords: Alaska Mill Feed and Garden Center, Anchorage , WHOLESALE CUSTOMER SERVICE I, Hospitality & Tourism , Anchorage, Alaska

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