WHOLESALE CUSTOMER SERVICE I
Company: Alaska Garden & Pet Supply Inc
Posted on: November 27, 2022
Job purpose This position will assist both the sales and operations
departments as needed. Employee will answer phones, place orders
for customers daily, and fulfills walk-in requests. Employee may
also assist in other sales and operational duties as assigned.
Duties and responsibilities Provides customer service to wholesale
deliveries, and will-call, bush and walk-in customers. Courteously
receiving customer requests for price quotations, purchase orders,
order changes or adjustments and cancellations. Performs data
entry. 10 key and data input accuracy are a must. Evaluates
invoices to check for accuracy of order and prices and adjusts as
applicable. Checks and monitors accounts for past due and
over-limit status. Monitors out-of-stock items using lost sales
function and reports inventory problems. Coordinates all paperwork
flow between warehouse and office, including invoicing, tracing,
and filing. Supports warehouse operations manager in verifying
accuracy of orders. Handles out-going mail, including Fed-Ex, UPS,
USPS. Ensures accurate postage and fees are applied. Updates order
guides, calls customers to check on daily orders, and places
courtesy calls to customers. Provides administrative support to
upper-level management. Assists salespersons with communication of
customer's needs, administrative tasks, and any special projects.
Maintains professional relationships with customers and fellow
employees. Performs other job-related job tasks, work assignments
and/or special projects as directed/assigned by Management.
Qualifications Associates degree preferred, or 3 years plus
experience office work or equivalent training or certification
required. Sales and/or customer service experience is essential.
Experience with wholesale distribution is a plus. Experience with
logistics inside and outside of Alaska is a plus. Must have
excellent interpersonal human relations and teaming skills. Must be
quick and accurate with figures, attentive to detail, able to
multi-task and have good follow through. Must be skilled in time
management and capable of meeting scheduled deadlines. Strong
organizational and communication skills, with attention to detail
and ability to prioritize are required. Must have excellent phone
and PC skills-especially Microsoft Office Suite. Position requires
10-key by touch, plus type 55+ wpm with proficiency and accuracy.
Experience with any POS system is a plus. The successful candidate
will be outgoing and prefer to work in a busy
environment.Demonstrate customer services skills, ability to relate
effectively and tactfully with all levels of the organization.
Keywords: Alaska Garden & Pet Supply Inc, Anchorage , WHOLESALE CUSTOMER SERVICE I, Hospitality & Tourism , Anchorage, Alaska
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