Posted on: August 7, 2022
SUMMARY:The Assistant Store Manager (ASM) provides direction and
oversees the work of others in a leadership capacity. He/ She
assists customers in the purchase products, develops customer
connections, and maintains a positive attitude with every customer.
The ASM assists the Store Manager in all operations of the store,
and ensures a safe, customer-focused, and environment at all times.
ASMs are responsible for all Store Manager duties when the Store
Manager isnt present. The ASM position requires a high level of
initiative, communication skills and organizational skills, and the
ability to project a positive image of the Company while constantly
providing courteous and friendly service to customers. ESSENTIAL
JOB FUNCTIONS: Assist the Store Manager (SM) in directing and
supervising the day-to-day retail operations of assigned location
according to company policy. Take ownership & accountability of
location in the absence of SM. Assist with the preparation of
necessary reports and paperwork; assists in daily supervision of
staff. Reports to work as scheduled; be neatly groomed and in
approved uniform as described per the Company Dress Code Policy.
Uphold professional conduct at all times; consistently keep a
positive attitude and demeanor. Meet, greet, and thank customers in
a friendly and timely manner, providing the best customer service
and handling complaints quickly and tactfully. Help customers
purchase products by using product & promotions/pricing knowledge.
Develop customer connections by understanding a customers frequent
purchases, leading to a one-on-one relationship by learning about
the customer. Effectively utilize all transactional equipment (cash
registers, electronic safe, lottery, fuel, phone card, EBT, and
credit card, etc.) to efficiently process customer transactions.
Provide assistance/training to customer service associates, lead
customer service associates in utilizing transactional equipment.
Adhere to the Company Loss Prevention Policy (proper cash handling
procedures, etc.) Maintain security controls regarding drive-offs,
burglary and theft prevention, counterfeit bills, etc., as
established by the company Use, operate, clean, deep clean, and
maintain cleanliness of all food service equipment (coffee,
fountain drink machine, frozen beverages, iced tea, hot dog grille,
microwave, etc.). Provide assistance/training to customer service
associates, lead customer service associates, with food service
equipment and maintenance. Organize & maintain the store
(inside/outside) including, but not limited to: Restrooms, floors,
counter tops, shelving, displays, merchandise, food service
equipment/area, parking lot, pumps, car wash, and facility
property; train other store personnel as needed on processes.
Properly stock the walk-in cooler and freezer and train others on
cleaning/organizing as needed. Perform inventory duties, including
following vendor check-in process, correct product pricing
policies, and check/place codes on products according to policy.
Complete all required orientation training and on-going training as
well as attend job-related mandatory meetings. Notify management of
any observed dishonesty by customers, vendors, or store employees.
Keep all secured area doors locked, ensure all doors are properly
secured during closing, and the alarm is properly engaged. Ensure
all staff is acting in accordance with all local, state, and
federal laws and regulations. Verify that all customers purchasing
age restricted products meet the allowable criteria for purchases
(example: alcohol and tobacco sales). Provide answers and
information to store personnel, especially regarding to questions
about company Policies and Procedures. Document all information
pertaining to incidents on appropriate company-approved forms.
Inform Store Manager of any issues or concerns that might affect
the stores customer service, safety record, profitability, or
adherence to Companys Policies and Procedures. Keep all company and
store information strictly confidential. Comply with and enforce
all policies and procedures as outlined in the Company Employee
Handbook. Perform all regular duties with minimal direction and/or
periodic supervision and perform additional duties as assigned.JOB
QUALIFICATIONS: 2-4 years of experience as a Supervisor or Lead CSA
at a retail store. Must be at least 18 years of age. High School
diploma or GED preferred. Must be authorized to work in the U.S.
Must have a valid, infraction-free Drivers License. Ability to
communicate effectively in English, both in written and oral forms
is required. Strong capability to understand and follow oral and
written instructions. Skilled at basic arithmetic operations using
addition, subtraction, multiplication, and division. Demonstrated
experience operating a cash register, computer console, and other
related equipment and tools. Knowledge and application of proper
sanitation and safety requirements associated with food storage and
serving. Ability to learn basic and deep cleaning methods and
procedures. Familiarity and ability to perform various computer
operations. Demonstrated knowledge of a wide range of goods and
services of a retail store. Excellent multi-tasking skills with
proven success in meeting established deadlines. Be physically able
to stand for long periods of time. Experience planning,
coordinating, and monitoring the work of others. Ability to see up
close and far away, and be able to tell colors and have depth
perception. Ability to maintain a variety of logs, records, and
reports related to the assigned functions. Ability to work alone
whenever necessary with minimal or no supervision/direction. Proven
experience with developing and maintaining effective work
relationships with those contracted in the performance of required
duties. Knowledge of basic record-keeping practices and methods,
including scheduling. Ability to coach & develop employees through
knowledge of supervisory methods, principles and techniques. Proven
success in training others in the proper use of store equipment,
tools, and materials. Excellent experience with initiating
merchandising and displays in store. Experiences with preparing a
variety of records and reports in a timely and accurate manner.
Ability to use a computer to complete and analyze reports, manage
inventory, and control cash. Full understanding of competitive
relationships and market drivers as well as company merchandising
practices/procedures. Working conditions are in a retail store
environment and can be stressful when dealing with the public. Be
able to work irregular shifts, including weekends, overnight
shifts, and holidays Ability to occasionally grasp and manipulate
objects. This work requires eye-hand coordination, and may require
bilateral coordination of hands up to 4 hours of workday.
Approximately 75% of work indoors (there are times when an employee
will work outside for extended periods of times beyond this
percentage).o Ability to occasionally climb a ladder to store or
retrieve materials, and/or place or remove signage.o Be exposed to
intermittent outdoor hot or cold temperatures and external
environmental insects when performing tasks outdoors.o Be exposed
to intermittent indoor cold temperature extremes when working in
walk-in cooler or freezer.o Be exposed to intermittent noise (i.e.,
cash register, telephone, etc.).o Work in small spaces at times.
The job requirements list is not a complete description of
responsibilities but the list reflects the general qualifications,
duties and/or responsibilities necessary to perform this position.
The Company reserves the right to revise the job description when
circumstances are necessary for reasons like, but not limited to,
new systems, technical developments, emergencies, and workload
and/or personnel changes.Required
Keywords: Speedway, Anchorage , Assistant Manager, Hospitality & Tourism , Wasilla, Alaska
Didn't find what you're looking for? Search again!