Sr. Customer Service Lead $22

Company: Express EMPLOYEMENT PROFESSIONALS
Location: Anchorage
Posted on: August 5, 2022

Job Description:

Job Summary: The Sr. Customer Service Lead supports the daily operations of the customer service department under the guidance of the Customer Service Manager. The Sr. CSL is responsible for managing assigned accounts, participating in conference calls and gaining a working knowledge of all customer accounts. The Sr. CSL schedules deliveries, traces loads, responds to problems that arise during the day regarding pick-ups or deliveries, and communicates delays and accessorials to customers. Essential Functions:---Perform prompt and complete data entry---Enter accurate customer orders in computer system---Monitor on-time performance for driver delivery and pick-up---Prepare tracking reports---Develop knowledge base of all customers---Develop relationships with all customers---Understand and abide by various customer requirements---Resolve customer problems promptly and efficiently---Understand the operations and rules of the various rail carriers and piers---Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur---Cooperate with Revenue Team to retain and/or develop business---Trace and monitor existing loads in the system to prevent problems from occurring ---Assist Customer Service Representatives as needed---Other duties as assigned Requirements:---Experience in intermodal transportation or import/export business preferred---Excellent communication abilities, both written and verbal---Excellent computer skills---Intermediate to advanced proficiency in Excel---Ability to effectively multi-task when necessary---Flexibility-able to work in fast-paced environment Fulltime, Temp to Perm. $22/hour.Monday-Friday 8:30am-5pm.

Keywords: Express EMPLOYEMENT PROFESSIONALS, Anchorage , Sr. Customer Service Lead $22, Hospitality & Tourism , Anchorage, Alaska