Customer Service Representative
Company: Waste Connections US
Location: Anchorage
Posted on: June 23, 2022
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Job Description:
Job TitleCustomer Service RepresentativePrimary
LocationAnchorage, AlaskaEmployee TypeEmployeeJob DescriptionAlaska
Waste, a Waste Connections company, is looking for a Customer
Service Representative for our Anchorage, AK location!The schedule
will be Monday-Friday from 8am to 5pm. Pay will depend on
experience, but will start around $17.50 per hour. There will be a
90 day performance review.Waste Connections has many stable
opportunities for qualified and motivated individuals who want to
be part of a dynamic organization. We provide competitive benefits
and lots of room for individual growth as the company expands.
Because we operate with a highly decentralized structure, we look
for individuals who are energetic and have individual initiative
and creativity. Join us and be a part of a winning team!DUTIES AND
RESPONSIBILITIES:Work in conjunction with other departments to
resolve customer disputes & demonstrate the ability to become
proficient in the use of proprietary operational systems.Interviews
customers and records interview information into computer for
customer service, talks with customers by phone and in person, to
receive orders for installation, turn on, discontinuance, or change
in service.Fills out contract forms, determines charges for service
requested, collects deposits, prepares change of address records
and issues discontinuance orders.Demonstrate effective use of
software applications, at a minimum MS Word and Excel
proficient.Delivers services to customers in a manner that promotes
goodwill. Interacts with customers and Waste Connections employees
to determine service requirements and resolve problems or
complaints.Work in a fast paced, cooperative, high call volume
environment. Solicit sale of new or additional services.Cover for
the reception desk when necessary.WORKING CONDITIONS AND PHYSICAL
EFFORT:Work environment is an office setting. Areas are clean,
ventilated, and well lighted. Our Customer Service Reps normally
have their own workstation or cubicle space and are equipped with a
telephone, headset, and computer.CSR call areas can be noisy and
work may be repetitious and stressful, with little time in between
calls, while still providing excellent service. Some calls are
evaluated to ensure high standards.Also, long periods spent
sitting, typing, or looking at a computer screen are common.MINIMUM
JOB REQUIREMENTS:Ability to read, write, comprehend and communicate
in English. High school diploma or equivalent preferred.2 years of
Customer Service experience.Experience with MS Word, Excel, and
Email preferred. Typing and 10-key skills are required.Excellent
organization and communication skills.Ability to analyze and solve
problems. Gather data, compile information, and prepare reports.To
be considered for any of our current openings you must complete an
application at www.wasteconnections.com. Application information
and additional instructions can be found once you select your
position of interest.We offer excellent benefits including:
medical, dental, vision, flexible spending account, long term &
short term disability, life insurance, 401K retirement and
unlimited opportunities to "Connect with Your Future".Waste
Connections is an Affirmative Action/Equal Opportunity Employer
(Minority/Female/Disabled/Veteran)
Keywords: Waste Connections US, Anchorage , Customer Service Representative, Hospitality & Tourism , Anchorage, Alaska
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