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Guest Services Manager

Company: Aloft Anchorage Midtown
Location: Anchorage
Posted on: June 20, 2022

Job Description:

The--NEW Aloft Hotel Anchorage, managed by JL Hospitality Management, is looking for a Front Office leader for Anchorage's newest hotel! The Aloft Anchorage is unlike anything the hotel industry in Alaska has ever seen before with its modern, open public spaces, live music-oriented W XYZ bar, unique guest rooms and high-tech meeting space. We are looking for someone with previous hospitality leadership experience, who has a modern and energetic take on the hotel industry and will be capable of developing and leading a Front Office team that will help bring this unique hotel to success!
The Benefits of Being Part of OUR Family:

  • --Medical, Dental and Vision coverage
  • --Life Insurance
  • --Paid personal time off
  • --Leadership and Management Training Programs
  • --401K Retirement Plan
  • --A PATH for your future!
  • --Discounted room rates with Marriott Worldwide
  • --Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.

    Front Office Manager:

    • Manages Front--Desk--operations to--ensure--the highest level of guest service and operational efficiencies with regard to the check-in and check-out process.
    • Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue--and profitability.
    • Compiles reports--as may be required--including rate and availability calendar;--Interviews, trains, supervises, counsels, schedules and evaluates, manages and motivate all--front desk--associates.
    • Works with and communicates effectively and efficiently with housekeeping and maintenance departments
    • Encourages a team spirit amongst--the associate's providing--leadership and guidance.
    • Uses--effective and sound--management skills & judgement to solve--issues for best possible outcomes.
    • Ensures compliance with Marriott standards to ensure consistent high quality guest relations.
    • Communicates with guests and associates, both verbally and in writing to answer questions and provide clear direction in advising and instructing staff accordingly.
    • Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
    • Implements and monitors all Marriott promotions and programs.
    • Ensures that all management company SOPs are fully complied with.
    • Supports and embraces management company culture and core values.
    • Assumes additional assignments and responsibilities as may be directed by hotel's general manager.


      • Minimum of--one-two--years' experience as a Front Office--Manager or Front Desk--Supervisor.
      • Experience in a Marriott select service hotel(s) and with Lightspeed PMS system preferred.

        JL Hospitality Management, LLC is quickly becoming the leader in Alaska's Hotel Industry with 11 hotels in Alaska and two resort properties at Disney in Florida. We are growing quickly and looking for hotel talent to grow with us! With competitive salaries, task force opportunities for future growth, and full benefit packages, we are your company for a great hospitality future!JB.0.00.LN

Keywords: Aloft Anchorage Midtown, Anchorage , Guest Services Manager, Hospitality & Tourism , Anchorage, Alaska

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