Temporary Cashier (Anchorage)

Company: ENSTAR Natural Gas
Location: Anchorage
Posted on: May 16, 2022

Job Description:

Job DescriptionJOB SUMMARY: The Cashier position works within ENSTAR's Credit Department. The primary purpose of this position is to accept payments by phone and in person.ESSENTIAL FUNCTIONS:

• Cashier at the front lobby counter. Includes balancing and preparing deposits.
• Accept and process credit card or debit card payments over the phone.
• Process virtual payments.
• Process miscellaneous payments/collections and research unidentified payments.
• Perform clerical tasks such as handling mail (address changes, handling returned mail, as well as sorting, opening, and distributing mail), making copies, and opening and entering payments.
• File and scan documents.
• Enter data and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
• Respond to email correspondence.
• Serve as back up Switchboard Operator. Transfer calls and convey messages.
• Call Center environment. MINIMUM QUALIFICATIONS:
  • High school diploma or equivalent.
  • One year cashiering experience.
  • One year customer service experience, positive customer service attitude.
  • Proficiency with Microsoft Office Suite (Excel, Word, and Teams)
  • Ability to type 50+ wpm; ten-key calculator by touch.
  • Professional telephone etiquette.
  • Professional personal appearance.
  • Must possess a valid driver's license and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.
  • Ability to pass a drug, credit, background, past employment and driving record check. KNOWLEDGE, SKILLS, AND ABILITIES:
    • Excellent organizational skills with the ability to confidentially process and maintain data with attention to detail.
    • Basic cashiering knowledge and ability to effectively and accurately perform related tasks.
    • Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
    • Ability to effectively and professionally assist customers in a demanding, multi-task environment.
    • Effective oral and written communication skills to effectively communicate policies and procedures to others.
    • Ability to use general office equipment such as computer, cash machine, fax, phone, copier, etc.
    • Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation.
    • Ability to convey information clearly, effectively, and professionally.
    • Active listening skills; attentiveness when listening to others to understand, ask appropriate questions, etc.
    • Ability to perform basic math (add, subtract, multiply, divide) quickly and correctly.
    • OTHER REQUIREMENTS:
      • Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
      • Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
      • Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.PHYSICAL EFFORT:OccasionallyContinuouslyFrequently1. Sittingx2. Standingx3. Walkingx4. Bending Overx5. Crawling6. Climbing7. Reaching Overheadx8. Crouching9. Kneeling10. Balancing11. Pushing or pulling12. Talkingx13. Repetitive use of hands/armsx14. Repetitive use of legsx15. Grasping16. Lifting10lbs or lessx11 to 25 lbsx26 to 50 lbs.51 to 75 lbs76 to 100 lbsOver 100lbs17. Carrying10lbs or lessx11 to 25 lbsx26 to 60 lbs51 to 75 lbs76 to 100lbsOver 100lbs18. Eye/hand coordinationx19. Fine ManipulationxVISUAL ACUITY:OccasionallyContinuouslyFrequently1. Close vision (clear at 20 "or less)x2. Distance vision (clear at 20' or more)x3. Color vision (ability to identify and distinguish colors)x4 Peripheral vision (ability to observe an area that can be seen up and down or to the left and right whileeyes are fixed on a given point)
        
        5. Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)6. Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)x7. No special vision requirementsMENTAL EFFORT:OccasionallyContinuouslyFrequently1. Thinking analyticallyx2. CommunicationxUsing effective verbal communicationxUsing effective written communicationx3. Handling stress & emotionsx4. Concentrating on tasksx5. Discriminating colorsx6. Remember detailsx7. Making decisionsx8. Adjusting to changesx9. Examining/observing detailsxENVIRONMENTAL FACTORS:OccasionallyContinuouslyFrequently1. Insidex

Keywords: ENSTAR Natural Gas, Anchorage , Temporary Cashier (Anchorage), Hospitality & Tourism , Anchorage, Alaska