Service & Engagement Team Leader
Company: Target
Location: Anchorage
Posted on: May 13, 2022
Job Description:
Location: 150 W 100th Ave, Anchorage, Alaska, United States,
99515-2673ALL ABOUT TARGETAs a Fortune 50 company with more than
350,000 team members worldwide, Target is an iconic brand and one
of America's leading retailers.Working at Target means the
opportunity to help all families discover the joy of everyday life.
Caring for our communities is woven into who we are, and we invest
in the places we collectively live, work and play. We prioritize
relationships, fuel and develop talent by creating growth
opportunities, and succeed as one Target team. At our core, our
purpose is ingrained in who we are, what we value, and how we work.
It's how we care, grow, and win together.ALL ABOUT SERVICE &
ENGAGEMENTAdvocates of guest experience who welcome, thank and
exceed guest service expectations by focusing on guest interaction
and recovery. Advocates of both physical and digital services and
solutions who are knowledgeable about capabilities and features
that drive adoption, usage and ultimately guest loyalty. Empowered
to make shopping effortless and seamless for guests at the
checklanes, guest services, gift registry, pick-up and drive up.At
Target, we believe in our team members having meaningful
experiences that help them build and develop skills for a career.
The role of a Service and Engagement Team Leader can provide you
with the:
- Knowledge of guest service fundamentals and experience building
a guest first team culture
- Skills in guest engagement; problem solving and resolution
- Knowledge of retail business fundamentals including: department
sales trends, inventory management, guest shopping patterns,
pricing and promotions strategies
- Skills in planning department(s) daily/weekly workload to
support business priorities and deliver service and sales
goals
- Experience leading a team of hourly team members; including
skills in interviewing, developing, coaching, evaluating and
retaining talentAs a Service and Engagement Team Leader, no two
days are ever the same, but a typical day will most likely include
the following responsibilities:
- Demonstrate a service culture that prioritizes the guest
service experience. Model, train and coach expectations to deliver
the service standard.
- Demonstrate a commitment to diversity, equity, and inclusion
through continuous development, modeling inclusive behaviors, and
proactively managing bias
- Lead a team of passionate and knowledgeable Guest Advocates and
Front of Store Attendants who strive to -exceed guest service
expectations by focusing on -decreasing wait time, -friendly guest
interaction and service recovery
- Understand sales goals, plan and execute daily/weekly workload
to deliver on store sales goals and guest engagement
- Be a champion of physical and digital offerings to -ensure your
team can -inform, educate and promote the suite of benefits,
features and offerings that reward our guest and/or enhance their
shopping experience (Including Target RedCard and Wallet)
- Lead and follow-up on training completion, checking for
understanding and supporting continuous education opportunities to
drive proficiencies for all front of store experiences
- Engage in consistent, meaningful -development conversations
throughout the critical touch points within -the Guest Advocate and
Front of Store Attendant -career path
- Personalize recognition and appreciation to reinforce critical
guest service behaviors and promote a positive team and guest
centric culture
- Lead a culture of accountability through clear expectations and
performance management (listen, observe, recognize and coach) on
critical Service and Engagement behaviors
- Understand business reporting and guest insights to understand,
troubleshoot and follow-up on opportunity areas
- Quickly respond -to -any negative guest shopping experience by
de-escalating -the situation and ensuring your -team -understands
-and feels supported to make things right for the guest
- Follow-up and audit the -scheduling -allocation and guidelines
to support peak traffic times, key holiday events and
-weekends
- Assess the front of store experience and anticipate and/or
react with urgency to any scheduling needs based on fluctuations in
guest traffic and sales
- Expect and enable your team to stay up-to-date on upcoming
major promotions, brand launches and events
- Evaluate and recommend candidates for open positions and
develop a guest-centric team
- Close knowledge and skill gaps through training and
experiences
- Work a schedule that aligns to guest and business needs -(this
includes early morning, evening, overnight shifts and
-weekends)
- Utilize guest survey reporting tools to drive change in key
areas with the greatest impact on guest experience; and use guest
feedback to coach/recognize teams
- Expect and enable team members to deliver orders efficiently
and accurately to digital guests
- Demonstrate a culture of ethical conduct, safety and
compliance; lead team to work in the same way and hold others
accountable to this commitment
- If applicable, as a key carrier, follow all safe and secure
training and processes
- Address store needs (emergency, regulatory visits, etc.)
- Support guest services such as back-up cashier, order pick up
(OPU) and Drive-up (DU) and maintain a compliance culture while
executing those duties, such as compliance with federal, state, and
local adult beverage laws. -
- All other duties based on business needsWHAT WE ARE LOOKING
FORWe might be a great match if:
- Working in a fun and energetic environment makes you
excited---. We work efficiently and as a team to deliver for our
guests
- Providing service to our guests that makes them say I LOVE
TARGET! excites you---. That's why we love working at Target
- You enjoy interacting with people all day and making things
easy for others---. Interacting with guests, solving concerns and
making the guests day better is core of what we do
- You aren't looking for Monday thru Friday job where you are at
a computer all day--- We are busy all day (especially on the
weekends), making it easy for the guest to feel welcomed, inspired
and rewardedThe good news is that we have some amazing training
that will help teach you everything you need to know to be a
Service and Engagement Team Leader. But, there are a few skills you
should have from the get-go:
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Learn and adapt to current technology needs
- Work independently and as part of a team
- Manage workload and prioritize tasks independently and with a
team
- Welcoming and helpful attitude
- Effective communication skillsWe are an awesome place to work
and care about our teams, so we want to make sure we are clear on a
few more basics that we expect:
- Access all areas of the building to respond to guest or team
member issues
- Interpret instructions, reports and information
- Accurately handle cash register operations and cash
transactions
- Scan, handle and move merchandise efficiently and safely,
including frequently lifting or moving merchandise up to 15 pounds
and occasionally lifting or moving merchandise up to 40 pounds
-
- Flexible work schedule (e.g., nights, weekends and holidays)
and regular attendance necessaryAmericans with Disabilities Act
(ADA)Target will provide reasonable accommodations (such as a
qualified sign language interpreter or other personal assistance)
with the application process upon your request as required to
comply with applicable laws. If you have a disability and require
assistance in this application process, please visit your nearest
Target store or Distribution Center or reach out to Guest Services
at 1-800-440-0680 for additional information.
Keywords: Target, Anchorage , Service & Engagement Team Leader, Hospitality & Tourism , Anchorage, Alaska
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