Customer Service Representative

Company: Signature Flight Support
Location: Anchorage
Posted on: January 15, 2022

Job Description:

Customer Service Representative Job ID 1177 Date posted 12/28/2021 Company Name Signature Flight Support LLC Job Type Standard Job Level Full time Job Status Open Job DescriptionThe following are essential to the job, in addition to those listed above and on the chart in this description. While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp. Certain functions may be performed in varying weather and environmental conditions such asprecipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduledAbility to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the likeClearly communicate in English and with the proper tone in person, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email and hand-written documentsOperate a multi-line telephone and use the company-approved greetingDrive cars, vans or other shuttlesAbility to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policiesIndependently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholdersProficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructionsAbility to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivityAbility to prioritize and perform multiple tasks simultaneouslyAbility to lift light to moderately heavy items from the floor and into an aircraft and vice versaAbility to read small printJob ResponsibilitiesThe following are essential to the job, in addition to those listed above and on the chart in this description. While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp. Certain functions may be performed in varying weather and environmental conditions such asprecipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduledAbility to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the likeClearly communicate in English and with the proper tone in person, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email and hand-written documentsOperate a multi-line telephone and use the company-approved greetingDrive cars, vans or other shuttlesAbility to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policiesIndependently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholdersProficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructionsAbility to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivityAbility to prioritize and perform multiple tasks simultaneouslyAbility to lift light to moderately heavy items from the floor and into an aircraft and vice versaAbility to read small printJob QualificationsTo qualify for this position, applicants and those in the role must have:High School diploma or general education degree (GED)Minimum of 18 years of ageA valid state drivers licenseA professional appearanceAbility to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the companys applicable insurance policiesAbility to successfully and timely complete Signatures training programsAbility to use a computer and email, including passing computer-based training modulesStrong verbal and written English communication skillsAbility to work flexible schedules and in various weather conditionsAbility to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or other related fieldPreferred: knowledge of radio procedures and protocolsAn Equal Opportunity Employer M/F/Disability/Vet

Keywords: Signature Flight Support, Anchorage , Customer Service Representative, Hospitality & Tourism , Anchorage, Alaska