Customer Service Clerk

Company: Safeway
Location: Anchorage
Posted on: January 13, 2022

Job Description:

Albertsons Safeway is working to become the favorite food and drug retailer in every market it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 employees across 34 states and the District of Columbia. The company is privately owned with supermarkets across the country that include: Albertsons, Safeway, Vons, Pavilions, Randall's, Tom Thumb, Carr's, ACME, Jewel-Osco, Lucky, Shaw's, Star Market, Super Saver, United Supermarkets, Market Street and Amigos.

Key Responsibilities include, but are not limited to:
Resolve product or service problems by clarifying the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution
Record and maintain account information
Maintain customer records by updating account information
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Perform additional duties as assigned by management

Qualifications:
Ability to work specified shift
Ability to work for the set wage amount
Ability to follow work procedures and safety rules
Ability to read, understand, and follow directions/instructions
Ability to interpret material
Ability to effectively communicate verbally and in writing with associates and/or customers
Ability to operate word processing applications
Ability to operate spreadsheet software applications
Ability to operate various office equipment as needed
Ability to perform simple math calculations
Have appropriate eye, hand and food coordination to properly use various equipment and/or tools
Ability to stand, walk, bend, crouch, stoop, reach, stretch, step, climb and/or sit frequently or through the duration of the shift

Diversity is fundamental at Safeway. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. And a diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.
The Safeway policy is to provide employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.
We support a drug-free workplace -- all applicants offered a position are required to pass a pre-employment drug test before they are hired.

AN EQUAL OPPORTUNITY EMPLOYER

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Safeway, Anchorage , Customer Service Clerk, Hospitality & Tourism , Anchorage, Alaska