Guest Services Manager - Home2 Suites - Anchorage (Anchorage, AK)
Company: Home2 Suites - Anchorage
Location: Anchorage
Posted on: January 12, 2022
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Job Description:
$500 Sign On Bonus after 90 days!!
Guest Services Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Collaborate with the hotel General Manager to achieve and exceed
guest satisfaction scores in all areas of the hotel, working with
the corporate training department to develop action plans as
necessary.
-Effectively train guest service agents on proper front desk
procedures.
-Recruits, interviews and select, in conjunction with the General
Manager, the most qualified candidates for front desk
positions.
-Prepare weekly schedules for front office staff.
-Address performance deficiencies of front office staff through
coaching, development and if necessary disciplinary actions.
-Complete performance evaluations for front office staff
timely.
-Required reports are timely and of a quality that can be shared
with corporate.
-Rates are accurate and monitored daily.
-Is proficient at managing inventory in the property management
system.
-Frequently meets with and reviews work generated by the night
auditor.
-Maintains regular attendance and is consistently on time.
-Maintains high standards of personal appearance, hygiene and
grooming, which include compliance with the dress code.
-Performs any other duties as requested by manager.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties of
the position.
Keywords: Home2 Suites - Anchorage, Anchorage , Guest Services Manager - Home2 Suites - Anchorage (Anchorage, AK), Hospitality & Tourism , Anchorage, Alaska
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