Guest Services Manager - Home2 Suites - Anchorage (Anchorage, AK)
Company: Home2 Suites - Anchorage
Posted on: January 12, 2022
$500 Sign On Bonus after 90 days!!
Guest Services Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Collaborate with the hotel General Manager to achieve and exceed
guest satisfaction scores in all areas of the hotel, working with
the corporate training department to develop action plans as
-Effectively train guest service agents on proper front desk
-Recruits, interviews and select, in conjunction with the General
Manager, the most qualified candidates for front desk
-Prepare weekly schedules for front office staff.
-Address performance deficiencies of front office staff through
coaching, development and if necessary disciplinary actions.
-Complete performance evaluations for front office staff
-Required reports are timely and of a quality that can be shared
-Rates are accurate and monitored daily.
-Is proficient at managing inventory in the property management
-Frequently meets with and reviews work generated by the night
-Maintains regular attendance and is consistently on time.
-Maintains high standards of personal appearance, hygiene and
grooming, which include compliance with the dress code.
-Performs any other duties as requested by manager.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties of
Keywords: Home2 Suites - Anchorage, Anchorage , Guest Services Manager - Home2 Suites - Anchorage (Anchorage, AK), Hospitality & Tourism , Anchorage, Alaska
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