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General Manager

Company: Crowne Plaza Midtown Anchorage-ANCPA
Location: Anchorage
Posted on: May 17, 2019

Job Description:

Job Title: GENERAL MANAGER - Crowne Plaza Anchorage Midtown--This Position is responsible for management of total hotel operation. The general manager directs and coordinates activities of one or more departments, such as engineering, operations or sales, or a major division of the business organization and aids chief administrative officers in formulating and administering organization policies by performing the following duties personally or through subordinate managers.-------------- Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives.------------ Directs staff management in sales, engineering, quality, materials, operations and human resources. The role is responsible for the overall direction, coordination and evaluation of direct reports and for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.------------ Manage and monitor the hotel guest service functions.------------ Responsible for the total financial performance of the hotel.------------ Develop and coordinate the hotel budget and forecasts.------------ Maintain costs and revenues to meet or exceed property budget and proposals.------------ Direct, execute and/or conduct and monitor the total preparation of financial statements and all account reconciliation.------------ Prepare accurate and timely forecasts per Northwest x Southern Hospitality policies, procedures and schedule.------------ Manage and monitor rate policies.------------ Authorize and restrict as necessary all room types and rate levels considering commitments, transients on the books, tentative, transient/group history, internal excess commits, etc., to maximize revenue on both the short and long term.------------ Track group and transient future reservations and, at appropriate levels of pickup, apply or release restrictions.------------ Manage hotel operations and associates to ensure customer satisfaction and room revenue goals.------------ Implement, monitor and maintain hotel inventory, recordkeeping, accounting, budget and purchasing policies per Northwest x Southern Hospitality policies and procedures.------------ Respond to hotel performance by monitoring Signature and Guest Satisfaction Scores.------------ Plan and administer hotel programs and policies to promote patronage.------------ Ensure a proactive team member support and/or Human Resources operation.------------ Effectively manage and develop all team members.------------ Select, train, supervise, develop, schedule, discipline and counsel team members per Northwest x Southern Hospitality policies and procedures.------------ Conduct performance appraisals.------------ Investigate complaints and initiate corrective action. Ensure a work environment free fromharassment and/or discrimination.------------ Manage all team members to ensure prompt and courteous service and that guest expectations are exceeded.------------ Ensure hotel compliance regarding policies and procedures while constantly striving to improve all standards of operation.------------ Assure property operation meets internal audit standards.------------ Maintains safe working conditions within the Hotel.------------ Assure that safety incidents remain at or below the industry average and/or property objective.------------ Maintain SDS procedures and other requirements per OSHA standards.--JB.0.00.LNGeneral Manager ,General Management

Keywords: Crowne Plaza Midtown Anchorage-ANCPA, Anchorage , General Manager, Executive , Anchorage, Alaska

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