ISC Manager
Company: Renewal by Andersen
Location: Anchorage
Posted on: May 24, 2023
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Job Description:
Job Details
RbA is the exclusive start-to-finish retail window and patio door
replacement division of Andersen Corporation -- the most recognized
window brand in North America. Our British Columbia and Alaska
locations are known for outstanding sales performance, world class
customer experience, and excellent employee support.
JOB PURPOSE
Your core responsibilities are:
* Achieve appointment setting goals by leading ISC Agents (phone
agents) to achieve maximum set rates and provide exceptional
first-class service to our customers.
* Ensure quality leads are being issued to Design Consultants in
both markets by performing confirmations of appointments both live
on the phone, and using our text messaging system
* Communicate with Design Consultants and Sales Managers in both
markets with phone calls, emails, and text communication to ensure
same day adjustments to the calendar flow seamlessly in the
field.
* Deliver our Signature Service to our customers, both external and
internal, helping us to maintain our positive and customer centric
culture.
Successful Team Managers lead by example, taking calls and pursuing
excellence in their customer experience. They also work to make
Agents jobs fun and engaging by initiating friendly competitions,
providing encouragement, and assisting them in achieving their
goals.
Keywords: Renewal by Andersen, Anchorage , ISC Manager, Executive , Anchorage, Alaska
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here to apply!
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