Dialysis Education & Regulatory Manager

Company: Employer
Location: Anchorage
Posted on: May 11, 2022

Job Description:

The Manager of Education and Regulatory Affairs provides direction, leadership and support to the Clinic Managers and staff of the in center and home dialysis programs. The Manager will ensure new staff are oriented and trained consistent with clinic policies. The Manager will conduct semi-annual internal surveys to ensure programs are in compliance with federal, state and local regulations. In collaboration with the Executive Director of Operations, Director of Operations, and Clinic Managers, the Manager will ensure patients receive high quality care, and that staff are well trained to perform all aspects of patient care. CUSTOMER SERVICE--- Treats all patients, staff and physicians as customers.--- Understands principals of customer service and consistently acts to ensure that all customers are treated with respect and dignity.--- Seeks to minimize patient complaints and maximize patient satisfaction scores.--- Ensures all staff treats patients with respect and dignity.--- Is responsible to ensure the clinic is maintained in a sanitary and safe manner for patients and staff.--- Actively promote customer service standards in alignment with our People and Patient Promises; develop effective relationships at all levels of the organization.DUTIES AND RESPONSIBILITIES--- Provides clinical leadership and consistently demonstrates a commitment to excellence and effective problem solving.--- Ensures all clinical staff meet required qualifications for position held and perform duties within limitations established by and in accordance with company policy/procedures, health care professionals practice acts, applicable state and federal laws and regulations.--- Evaluates Clinic Manager, clinical, technical and support staff's educational needs and identifies knowledge/skill deficits. Develops processes to meet the needs of individual facilities and staff. --- Provides educational support to program managers their staff to ensure their knowledge of and ability to comply with industry standards of care and the Conditions for Coverage.--- Orients and mentors managers in education programs and operational readiness in accordance with policy/procedure--- Performs clinical education of new hires as needed or requested.--- Collaborates with technical services (Biomed) to oversee technical training is being completed, reinforce best practices per policy, procedure, and manufacturer IFU, and tracks technical training/competencies.--- Provides clinic based in-service programs as needed or requested.--- Coordinates and conduct theory class training, charge nurse training, and preceptor training programs as directed. --- Effectively communicates expectations; accepts accountability and holds others accountable for performance.--- Trains new and existing staff according to the standards of practice set by the clinical Policies and Procedures (P&P).--- Tracks all licensures and certification ensuring only staff in compliance with CMS conditions for coverage are scheduled in the facility. --- Ensures documentation is complete on all new staff orientation/training. Reports results during QAPI on a monthly basis and ensures staff that are not in training compliance per CMS conditions for coverage are scheduled appropriately in the facility. --- Provides oversight to ensure all staff meet or exceed basic competency training programs as well as mandatory in-services. --- Develops program specific educational tools if skill/knowledge deficits are identified. --- Participates in the development of clinic policies and procedures; will take the lead to ensure new P&Ps/protocols are revised, reviewed/approved by GB, manual (paper/electronic) is updated, and staff are oriented utilizing appropriate documentation. --- Organizes, leads, documents annual skills testing.--- Plays active role in onboarding and welcoming of new staff.--- Consistently and routinely communicates with the Medical Director to discuss staff education, training, and policy/procedure revisions --- Maintains a positive and collaborative relationship with physicians, state agencies and the community.--- Participates in and contributes to monthly conference calls and educational programs as needed and/or required.--- Remains current with dialysis industry and technology standards. --- All other duties as assigned.Operational Readiness--- Knowledge of and remain current with federal, state, local laws and regulations.--- Performs duties at all times within limitations established by and in accordance with company policy and procedures, applicable state and federal laws and regulations.--- Performs internal audit of each assigned facilities on annual basis. --- Assists Director and Clinic Manager with necessary Corrective Action Plan development, implementation and follow through as required for internal and external surveys.--- Provides follow up on any/all deficiencies for all audits done internally (corporate) or externally (CMS & state specific).--- Holds the position of Secretary for GB and assures compliance with required Governing Body meetings.--- Assists with developing, implementing and monitoring of clinical, education and QAPI policies. --- Assists with policy/procedure revisions and dissemination of new and revised policies as necessary.--- Knows and understands the function and safe operation of water treatment equipment and related mechanical and electrical systems.--- Be familiar with all emergency equipment and emergency operational procedures.--- Uses appropriate safety measures including personal protective equipment as necessary.EDUCATION AND REQUIRED CREDENTIALS--- Graduated from an accredited Registered Nurse program with current state license--- CNN and/or BSN certification preferred--- BCLS instructor certification required or to be acquired within 60 daysEXPERIENCE AND REQUIRED SKILLS--- Five years dialysis experience--- Experience with ESRD regulatory requirements preferred--- Strong leadership ability and organizational skills--- Ability to communicate in many different mediums--- Ability to understand and implement government standards--- Strong verbal and written communication skills--- Proficiency in MS Office --- Proficiency in all EMR clinical applications required within 90 days of hire--- Demonstrates flexibility regarding scheduling and work assignments--- Ability to manage multiple projects and oversee multiple locationsPHYSICAL DEMANDS AND WORKING CONDITIONSThe physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional and Corporate meetings may be required. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.PI
Salary: $map.get("vacancy_salary-text"). Date posted: 04/19/2022

Keywords: Employer, Anchorage , Dialysis Education & Regulatory Manager, Executive , Anchorage, Alaska