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Lead, Problem Incident & Event Management

Company: Humana Inc
Location: Anchorage
Posted on: January 16, 2022

Job Description:

Lead, Problem Incident & Event Management DescriptionThe Lead, Problem Incident & Event Management drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications. The Lead, Problem Incident & Event Management works on problems of diverse scope and complexity ranging from moderate to substantial.ResponsibilitiesThe Lead, Problem Incident & Event Management establishes policies, processes and systems for the implementation of a quality incident management process. Monitors trends in incidents and issues. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.Required Qualifications

  • Bachelor's Degree in Computer Science, Information Technology or a related field or equivalent experience
  • Proven professional experience in a role with strategic planning, resource planning, business process engineering, and budgeting
  • Demonstrated success leading large scale projects/programs, including technology solutions
  • Strong analytic, organization and problem solving skills enabling sound decision making
  • Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
  • Experience with leading people leaders driving a highly engaged and well performing team
  • Commitment to developing team members for professional growth
  • Ability to navigate a highly matrixed organization
  • Sound business and technical acumen
  • Strong understanding of business strategy and demonstrating delivery of strategy
  • Strategic thinking and planning capabilities balanced with organized and detail-oriented skills
  • Business Process Management leadership e.g. Six Sigma, Lean, etc.
  • Strategic Project Portfolio Management
  • Enthusiasm and self-motivation essential; a confident change-agent; strong presentation skills (oral and written)
  • Strong presentation skills
  • Ability to remove barriers for staff to be setup for success
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiencesPreferred Qualifications
    • Prior experience in team leadership role (i.e. team leader, scrum master, technical leader)
    • Technology savvy with experience leading technology teams and managing vendor relationships
    • MBA or Master's degree in Information Systems or Computer ScienceAdditional InformationFor this job, associates are required to be fully COVID vaccinated (preferred) or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a---healthcare---company committed to putting health and safety first for our members, patients, associates, and the communities we serve.If progressed to offer, you will be required to:
      • Provide proof of full vaccination---or commit to -testing protocols -OR
      • Provide proof of applicable exemption including any required supporting documentation -------Medical, religious, -state -and remote-only work exemptions are -available.Scheduled Weekly Hours40
        • Lead Program Management Posted 30+ Days Ago - 6 Locations Process Improvement Professional - Remote

Keywords: Humana Inc, Anchorage , Lead, Problem Incident & Event Management, Executive , Anchorage, Alaska

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